Jump
financial services
ProductSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Product Specialist at Jump. Skills: Product Specialist, customer support, financial advisors. Help manage Jump’s customer support desk. responding quickly and competently to financial advisors’ questions, issues, and requests”
What You'll Achieve.
Leave our customers feeling delighted with your interactions; Help establish Jump as the category leader, trusted and loved by customers
Industry & Context.
thinking methodically about why something might not be working
Must be a resident of United States
What They're Looking For.
Must Have
College degree required, 1-5 years of professional experience, preferably in a customer-facing role in tech
Nice to Have
new college grads
What You'll Do.
Help manage Jump’s customer support desk
responding quickly and competently to financial advisors’ questions
Keep track of pending customer issues
keep customers up-to-date on the status of those issues
Contribute wherever needed
Help manage the high-velocity
high-volume Jump Help Desk – a chat interface powered by Intercom
Serve as a representative of Jump by responding quickly and professionally to our customers’ requests
Debug and resolve some customer issues live over Zoom calls
Leave our customers feeling delighted with your interactions
Be a Jump expert and constantly educate users on how to get the most out of Jump’s features
Note customers’ feature requests and recurring issues
and highlight those for the product and engineering teams
Help establish Jump as the category leader
trusted and loved by customers
Help build Jump into a career-making
exceptional place to work
How You'll Work.
Team & Collaboration
highlight those [feature requests and recurring issues] for the product and engineering teams
Communication Scope
top-5% writer + verbal communicator – clear, professional, and quick
Full Job Description
Title - Product Specialist Reports To - Som Ameri (Product Specialist Manager) Location - Draper, UT Hybrid - 4 days in office, 1 day remote About the Role Become a trusted expert on all things Jump, relied on by Jump customers and prospects. Help manage Jump’s customer support desk, responding quickly and competently to financial advisors’ questions, issues, and requests. Keep track of pending customer issues, and keep customers up-to-date on the status of those issues. Contribute wherever needed. Jump is a customer-experience-obsessed company, so this is a very important role on the team. - Help manage the high-velocity, high-volume Jump Help Desk – a chat interface powered by Intercom. - Serve as a representative of Jump by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.) - Debug and resolve some customer issues live over Zoom calls. - Leave our customers feeling delighted with your interactions. - Be a Jump expert and constantly educate users on how to get the most out of Jump’s features. - Note customers’ feature requests and recurring issues, and highlight those for the product and engineering teams. - Help establish Jump as the category leader, trusted and loved by customers. - Help build Jump into a career-making, exceptional place to work. About You - You are a top-5% writer + verbal communicator – clear, professional, and quick. - You learn and work quickly and independently. - You are meticulous, detail-oriented, and great at multi-tasking. - You are a relationship builder, and a professional and personable ambassador of any brand you represent. - You are responsible and take accountability. - You are comfortable using technical interfaces, and good at thinking methodically about why something might not be working, though you do not need to know anything about computer programming, math, or AI. - You understand what it means to work at an early-stage tech company and are excited about the related op
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