Jll
Enterprise AI
ProductSpecialist
“Product Specialist at Jll. Skills: Product support, Product operations, generative AI tools, prompt building, AI-assisted workflows. Build and leverage AI tools including JLL GPT and Custom Assistants to accelerate diagnosis, response drafting, and case documentation. Build and maintain prompt libraries and AI-assisted workflows that reduce handle time and increase consistency”
Industry & Context.
Pattern recognition instincts — you notice what's generating tickets, not just close them
What They're Looking For.
Must Have
Hands-on experience with generative AI tools, including prompt building and AI-assisted workflows
Nice to Have
enterprise platform experience preferred, Exposure to large, matrixed experience navigating cross-functional stakeholders is a plus
What You'll Do.
Build and leverage AI tools including JLL GPT and Custom Assistants to accelerate diagnosis
and case documentation
Build and maintain prompt libraries and AI-assisted workflows that reduce handle time and increase consistency
and self-service resources reflecting current AI capabilities
Act as a frontline champion for AI adoption — supporting engagement communities and the AI Champions network
Contribute directly to product metrics including adoption
and engagement alongside support SLAs
Translate user feedback and support patterns into enhancement requests and defect reports for Product and Engineering
Participate in UAT cycles with a focus on real-world usability
and AI interaction quality
Maintain deep knowledge of supported AI products: functionality
and escalation protocols
Recommend process improvements that reduce ticket volume
improve resolution quality
and scale support through automation
Build and maintain a knowledge base covering AI product functionality
and support workflows
Use AI tools to keep documentation accurate
and useful as products evolve
Support custom reporting and data verification for ad hoc stakeholder requests
How You'll Work.
Team & Collaboration
Translate user feedback and support patterns into enhancement requests and defect reports for Product and Engineering; supporting engagement communities and the AI Champions network
Communication Scope
Clear, confident communicator who can translate between technical and non-technical audiences at all levels
Applying for this Product Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Jll?
Real rants from real employees. Read before you apply.