Academic HealthPlans
ProductSpecialist
“Product Specialist at Academic HealthPlans. Skills: Product expertise, Client communication, Training development, Sales support. Serve as subject matter expert on non-student health insurance and ancillary products. Master product capabilities”
What You'll Achieve.
Achieve maximum value through best practices and tailored solutions; Ensure success for our clients
Industry & Context.
problem solver with ability to present best practices/solutions; Help troubleshoot complex scenarios and advise on how to adapt the product to fit specialized use cases
This position may have access to sensitive information such as PII and/or PHI, All AHP employees sign and adhere to AHP’s Information Security Handbook covering information security policies and procedures
What They're Looking For.
Must Have
5+ years of experience in product enablement, product training role, technical sales, or a related role, Highly organized and capable of managing multiple priorities in a fast-paced environment, A natural presenter and educator with experience in product demos, training, or consulting environment, problem solver with ability to present best practices/solutions, Exceptional writing and presentation skills, Ability to collaborate across teams including product, sales, and support, presentation skills, as well as use of MS Powerpoint, Word, Excel
Nice to Have
Knowledge of SmartSheets and Sharepoint a plus
What You'll Do.
Serve as subject matter expert on non-student health insurance and ancillary products
Master product capabilities
Create client-focused documentation
Deliver product demonstrations
Support RFP responses
Guide users to achieve maximum value
Create product training materials
Develop presentation decks
Assist with product rollout and development
Develop deep knowledge of all AHP products
Stay up-to-date with product enhancements
Lead live product demonstrations
Consult with clients to understand needs
Advise on product implementation
Provide high-level support
Develop communication materials and strategy
Develop training and presentation materials
Partner with vendors and partners
Create and maintain client-facing documentation
Develop and support product specific communication strategies
Guide clients in aligning processes
Troubleshoot complex scenarios
Advise on adapting product
Coordinate eligibility needs and file specifications
Support review of file specs
Support resolution of eligibility/file issues
Coordinate with system owners on prioritization
How You'll Work.
Team & Collaboration
Collaborate across teams including product, sales, and support; Provide high-level support in collaboration with Account Executives, and customer success and technical teams; Develop communication materials and strategy in collaboration with Marcom; Develop and support product specific communication strategies in partnership with Marcom; Partner with vendors and partners to ensure successful delivery of benefits; Support client and internal partners with review of file specs as needed; Coordinate with our internal administrative system owners and Executive Steering Committee
Communication Scope
Exceptional writing and presentation skills
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