ProductQualityManager

## Accountabilities Lead execution of the secured lending quality control program across origination, servicing, collections, pre-close and post-close reviews, compliance testing, and investor defect analysis, ensuring consistent quality standards across the lifecycle. Design and oversee QC sampling methodologies using statistically sound, risk-based approaches aligned with regulatory expectations and audit readiness requirements. Drive root cause analysis of defects, repurchase demands, early payment defaults, and servicing issues, translating findings into actionable remediation plans. Develop dashboards, reporting frameworks, and executive-level insights covering defect trends, sampling coverage, cure rates, and corrective action tracking. Own and enhance the QC Engine, including rule governance, output validation, and performance calibration to ensure accurate quality measurement. Partner cross-functionally with Operations, Compliance, Legal, Risk, and external servicing teams to align on standards, escalation paths, and remediation execution. Prepare the organization for regulatory exams and audits through strong documentation practices, evidence management, and examination-ready processes. Requirements 7+ years of experience in quality control, compliance testing, or risk management within consumer lending, with strong exposure to secured products such as mortgage, auto, or home lending. 2+ years of leadership experience managing QC analysts or audit teams, with ownership of quality programs or frameworks. Hands-on experience with pre-close and post-close file reviews, defect identification, root cause analysis, and corrective action management. Strong understanding of regulatory environments and exam processes involving agencies such as CFPB, OCC, or FDIC. Experience designing QC sampling methodologies, including both risk-based and random sampling approaches. Familiarity with servicing oversight, non-performing loan analysis, early default monitoring, and in