ProductOwner-ConversationalAI

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often. Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight. Our people are the real jet stars! * Join our collaborative Jetstar Customer team to innovate and drive change for Help & Support products. * Flexible ways of working – hybrid model with 3 days onsite. * Permanent opportunity, based at our head office in Melbourne. If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares. As the Product Owner for Conversational AI, you will lead the development and evolution of Jetstar’s Bot solutions delivering a seamless experience across our website, mobile app, and IVR channels. Your role extends beyond chatbots, supporting messaging, web messaging, Live Chat, and Agent Assist AI capabilities, ensuring a connected, intelligent, and scalable customer support ecosystem. You will work closely with key technology partners and vendors to deliver both deterministic and generative AI solutions, driving continuous improvement and measurable customer outcomes. You’ll have – * Own and deliver the conversational AI product vision and roadmap aligned to customer and business outcomes *