Qantas Group
Airlines/Aviation
ProductOwnerConversationalAI
“Product Owner - Conversational AI at Qantas Group. Skills: Conversational AI, Product management, Customer experience. Lead development of Digital Assistant. Deliver seamless experience across channels”
What You'll Achieve.
Deliver seamless experience; Drive continuous improvement; Achieve measurable customer outcomes; Align to customer outcomes; Align to business outcomes; Ensure scalable solutions; Ensure high-performing solutions; Deliver cohesive outcomes; Deliver impactful outcomes; Enhance product capability; Enhance product innovation; Optimize return on product investment
Industry & Context.
Data-driven insights; Performance metrics
What They're Looking For.
Must Have
Own and deliver product vision, Lead end-to-end product lifecycle, Partner with Technology teams, Leverage conversational AI knowledge, Drive continuous improvement, Influence cross-functional stakeholders, Ensure platforms meet compliance, Manage vendor relationships, Support business case development, Embed scrum methodologies, Provide leadership and guidance
Nice to Have
Basic typescript coding knowledge, Interest in developing automation
What You'll Do.
Lead development of Digital Assistant
Deliver seamless experience across channels
Support messaging capabilities
Support web messaging
Support Agent Assist AI
Ensure connected ecosystem
Ensure intelligent ecosystem
Ensure scalable ecosystem
Work with technology partners
Work with digital squad
Deliver deterministic AI solutions
Deliver generative AI solutions
Drive continuous improvement
Achieve measurable customer outcomes
Align to customer outcomes
Align to business outcomes
Lead product lifecycle management
Ensure scalable solutions
Ensure high-performing solutions
Prioritize enterprise-scale features
Design enterprise-scale features
Deliver enterprise-scale features
Shape intuitive experiences
Shape customer-centric experiences
Leverage AI knowledge
Leverage self-service platforms
Use data-led insights
Use performance metrics
Achieve measurable outcomes
Influence stakeholders
Deliver cohesive outcomes
Deliver impactful outcomes
Meet compliance requirements
Meet risk requirements
Meet audit requirements
Meet cyber requirements
Meet change management requirements
Manage vendor relationships
Assess emerging technologies
Enhance product capability
Enhance product innovation
Support business case development
Optimize return on product investment
Embed scrum methodologies
Embed Agile ways of working
Embed Lean ways of working
Provide leadership to specialists
Provide guidance to specialists
Provide leadership to delivery partners
Provide guidance to delivery partners
How You'll Work.
Team & Collaboration
Collaborative Jetstar Digital team; Cross-functional stakeholders; Technology teams; Architecture teams; Delivery teams; Key technology partners; Vendors; Digital squad
Process & Methodology
Agile, Lean, Scrum methodologies
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