Qantas Group
Airlines/Aviation
ProductOwnerConversationalAI
“Product Owner - Conversational AI at Qantas Group. Skills: Conversational AI, Product ownership, Customer experience. Lead the development and evolution of Jetstar’s Bot. Deliver a seamless experience across website, mobile app,”
What You'll Achieve.
Deliver a seamless experience; Ensure a connected, intelligent, and scalable customer support ecosystem; Drive continuous improvement and measurable customer outcomes; Deliver enterprise-scale features; Shape intuitive, customer-centric experiences; Optimise return on product investment
Industry & Context.
Data-led insights; Performance metrics
What They're Looking For.
Must Have
Own and deliver conversational AI product vision, Lead end-to-end product lifecycle management, Partner with Technology, Architecture and Delivery teams, Leverage deep knowledge of conversational AI, Drive continuous improvement through data-led insights, Influence and align cross-functional stakeholders, Ensure platforms meet compliance, risk, audit, cyber and change management requirements, Manage vendor relationships, Assess emerging technologies, Support business case development, Embed scrum methodologies, Agile and Lean ways of working
Nice to Have
Basic typescript coding knowledge, Interest in developing automation capabilities
What You'll Do.
Lead the development and evolution of Jetstar’s Bot
Deliver a seamless experience across website
and scalable customer support
Work closely with key technology partners and vendors
Deliver both deterministic and generative AI solutions
Drive continuous improvement and measurable customer outcomes
Own and deliver the conversational AI product vision
Lead end-end product lifecycle management from concept through
Ensure scalable and high-performing solutions
Partner with Technology
Architecture and Delivery teams to
Leverage deep knowledge of conversational AI and self-service
customer-centric experiences
Drive continuous improvement through data-led insights
Influence and align cross-functional stakeholders to deliver cohesive
Ensure platforms meet compliance
Manage vendor relationships and assess emerging technologies
Enhance product capability and innovation
Support business case development and optimise return on
Embed scrum methodologies
Agile and Lean ways of
Provide leadership and guidance to specialists and delivery
How You'll Work.
Team & Collaboration
Collaborative Jetstar Customer team; Partner with Technology, Architecture and Delivery teams; Align cross-functional stakeholders
Process & Methodology
Agile, Lean, Scrum methodologies
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