ProductOps(MSF)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. About Ministry of Social and Family Development (MSF) The Ministry of Social and Family Development (MSF) is Singapore's lead ministry for social and family policies, working to build a caring and inclusive society where every individual and family can thrive. We deliver essential services through our network of Family Service Centres, Social Service Offices, and industry partners, supporting vulnerable populations across all life stages. Our work encompasses family services, early childhood, social assistance, disability support, mental health initiatives, and community development programmes. [What you will be working on] Drive Scalable, Insight-Led Product Operations Transform raw data into actionable insights that fuel better product decisions Build comprehensive data infrastructure and analytics platforms that provide centralised access to product metrics and user insights Strengthen data flows and insight sharing between support teams and product teams through automated dashboards and reporting systems Lead adoption of scalable tools, automation, and documentation practices that eliminate manual coordination overhead Establish trusted metrics framework that makes ins