Primer
fintech
ProductOpsLead
“Product Ops Lead at Primer. Skills: Product operating model, Product performance measurement, Product tooling strategy, Go-to-market readiness, Knowledge infrastructure. Own the operating model for the full product organisation: planning cadences, roadmap governance, OKR cycles, and the rituals that keep a distributed, senior team aligned without drowning them in process. Define how Primer measures product performance across the portfolio — build the instrumentation, the dashboards, and the feed”
Industry & Context.
Identify and resolve systemic friction across the product org, not one-off fixes but durable structural changes that remove the same class of problem from recurring
What They're Looking For.
Must Have
Substantial experience in a senior Product Operations, Chief of Staff, or equivalent role inside a B2B technology company, Genuine analytical capability: you can work directly with data, build dashboards, and turn numbers into clear narratives without depending on a data team to do it for you, Track record of creating systems and processes that people actually adopt and maintain over time, Comfortable operating across Product, Engineering, and GTM without a clear lane, Multi-quarter strategic thinking, Highly autonomous in ambiguous environments
Nice to Have
experience in payments, fintech, or developer-facing infrastructure products
What You'll Do.
Own the operating model for the full product organisation: planning cadences
and the rituals that keep a distributed
senior team aligned without drowning them in process
Define how Primer measures product performance across the portfolio — build the instrumentation
and the feedback loops that give leadership clarity on what is shipping
and what it means for the business
Set the strategy and direction for product tooling: what the team uses
and how it evolves as the company scales from Series C to a much larger organisation
Lead go-to-market readiness across the product function — coordinating across Product
and Marketing to ensure launches land with the right preparation and the right people informed
Identify and resolve systemic friction across the product org
not one-off fixes but durable structural changes that remove the same class of problem from recurring
Build the knowledge infrastructure for the product function: documentation standards
and shared frameworks that mean institutional knowledge survives people leaving and scales with hiring
Act as a strategic partner to Theo
owning the operational detail and the cross-functional coordination that lets him stay focused on product direction
How You'll Work.
Team & Collaboration
Coordinating across Product, Engineering, Commercial, and Marketing; Operating across Product, Engineering, and GTM without a clear lane; Collaborative environment
Applying for this Product Ops Lead role?
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