ProductOperative

# # **Your role** What We Need Corpay is currently looking to hire a/an Product Operative within our 1link division. This position falls under our Vehicles Payments line of business and is located in Meriden. In this role, you will support the day-to-day operation of the 1link Poland platform, providing technical support, managing software issues, assisting customers, and contributing to product improvements. You will regularly collaborate with Product, Technology, Operations, and Support teams. # # **What you 'll be doing** **How We Work** Corpay will set you up for success by providing: • Assigned workspace in Meriden office • Company-issued equipment • Formal, hands-on training **Role Responsibilities** • Providing 1st and 2nd line support for customer queries and resolving issues • Escalating and managing software incidents with product and development teams • Advising customers on product best practices and effective platform usage • Supporting customer onboarding, configuration, and ongoing platform use • Receiving and responding to inbound help desk queries from customers • Guiding users through product journeys and resolving usage difficulties • Logging, prioritising, and tracking issues accurately in relevant systems • Replicating, troubleshooting, and escalating unresolved technical issues • Liaising with development teams during issue resolution • Providing timely updates and proactively communicating known issues • Supporting software releases by participating in testing activities • Testing new functionality and updates to existing platform features • Delivering training sessions to new and existing customers (remote and occasionally onsite) • Supporting internal teams with technical and platform-related queries • Performing technical administration tasks, including platform configuration • Managing and maintaining accurate platform data in line with procedures • Supporting account setup and onboarding processes across the platform • Following agreed pr