StarRez
Student housing software
ProductOperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Product Operations Manager at StarRez. Skills: Product operations, Process improvement, Cross-functional alignment, Data analysis. Drive efficiency, coordination, and clarity. Support cross-functional alignment”
What You'll Achieve.
Drive efficiency, coordination, and clarity; Enable Product Analytics; Make product work smoother, smarter, and more scalable; Deliver best work; Reduce friction and improve visibility; Manage dependencies effectively; Inform decision-making; Resolve risks and blockers proactively
Industry & Context.
Data-driven decision-making; Analytical skills; Surface actionable insights; Decision-making under ambiguity
10% travel
What They're Looking For.
Must Have
3+ years of experience in product operations, program management, or related roles in a SaaS or B2B software environment, 1+ years of people leadership or mentorship experience, Proven track record supporting the delivery of cross-functional initiatives or product workflows with measurable operational impact, analytical skills with the ability to track key metrics, synthesize data, and surface actionable insights, Skilled in stakeholder coordination and internal communications across product, engineering, and commercial teams, Highly organized and outcome-oriented, Comfortable working in dynamic environments, adapting to shifting priorities and supporting decision-making under ambiguity
Nice to Have
Experience supporting SaaS platforms that manage complex workflows, especially in industries such as higher education, student housing, or enterprise operations, Experience using Pendo or similar product analytics tools, Familiarity with the operational needs of B2B SaaS businesses that blend product-led and sales-led growth strategies, Exposure to customer lifecycle programs, Prior involvement in managing user research operations, gathering voice-of-customer inputs, or supporting product feedback forums, Experience coordinating across multi-regional or global product teams
What You'll Do.
Support cross-functional alignment
Improve product and design workflows
Track product initiatives and pilots
Compile dashboards and reports on key metrics
Identify and escalate risks and blockers
How You'll Work.
Team & Collaboration
Support cross-functional alignment; Collaborate with Product Managers, Product Owners, Designers and Analysts; Partner closely with cross-functional teams; Ensure product priorities are communicated
Communication Scope
Internal communications
Process & Methodology
Program management, Track and coordinate execution of product-related initiatives, Manage dependencies effectively, Manage timelines and scope
Full Job Description
About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role As a Product Operations Manager, you will drive efficiency, coordination, and clarity across the Product Engineering and Design organization. This role supports cross-functional alignment, process improvement, and data-driven decision-making throughout the product lifecycle. You will supervise 1 to 2 team members, manage our internal product knowledge base, and play a key role in enabling Product Analytics, helping teams access and apply insights by supporting reporting, tooling, and adoption of key metrics. Your focus will be on making product work smoother, smarter, and more scalable by building the systems, tools, and processes that help teams deliver their best work. Role Specifics Work Location: Remote (US) Travel: 10% (The percentage of travel is an estimation, and could vary based on business needs.) Reporting Structure: This role reports to the Senior Director, Product. What You’ll Do Process Enablement: Support improvements in how product and design work is planned, tracked, and delivered. Help identify and operationalize new or refined workflows to reduce friction and improve visibility. Project Coordination: Track and coordinate execution of product-related initiatives and pilots, helping ensure timelines and scope are clearly defined and dependencies are managed effectively. Reporting & Insights: Collaborate with Product Managers, Product Owners, Designer
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