OpenFX
Fintech
ProductOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Product Operations Manager at OpenFX. Skills: Product Operations, AI workflows, Product craft, Launch operations. Refine Product Operating System. Enhance Product Operating System”
What You'll Achieve.
Build read on team works; Build read on friction; Build read on leverage; Ship one workflow compressing manual work; Drive measurable improvement in PRD review quality; Drive measurable improvement in launch readiness; Drive measurable improvement in insight access; Drive measurable improvement in AI-augmented workflow adoption; Product Ops runs at higher bar; PMs more leveraged; Launches tighter; Insight access faster; AI-augmented workflows default; Earned case for second seat
Industry & Context.
Trade-off thinking; Root cause analysis
What They're Looking For.
Must Have
Five to eight years in Product Operations, Five to eight years in Strategy and Operations, Five to eight years in hybrid senior PM role, Helped product organization raise standards bar, AI-pilled and hands-on with AI tools, Built agent-driven workflows, Hands-on experience with Heap, Hands-on experience with Linear, Hands-on experience with Notion, Hands-on experience with Customer.io, SQL enough to validate numbers, Run Voice of Customer program operationally, Partnered closely with Insights lead, Partnered closely with Research lead, Handle ambiguity well, Work hard in the way builders recognize, Work hard in the way senior operators recognize, Political range to operate as peer, Comfortable in globally distributed model, Comfortable in asynchronous-by-default model
Nice to Have
Direct experience in cross-border payments, Direct experience in FX, Direct experience in stablecoins, Direct experience in B2B fintech infrastructure, Prior experience as founding Product Ops hire, Prior experience as first IC hire scaling Product Operations
What You'll Do.
Refine Product Operating System
Enhance Product Operating System
Contribute across product craft
Contribute across launch motion
Contribute across AI-augmented workflows
Contribute across insights program
Enhance craft tooling
Support PMs through Go-Live
Own cross-functional interface to GTM
Own cross-functional interface to Customer Success
Own cross-functional interface to Operations
Manage pre-launch readiness
Manage post-launch Customer.io stack
Manage lifecycle campaigns
Manage adoption campaigns
Make launch motion smoother
Make launch motion repeatable
Close loop on adoption
Pull qualitative signal from CS channel
Pull qualitative signal from support tickets
Pull qualitative signal from client calls
Pull qualitative signal from JTBD research
Connect signal to competitive intelligence
Connect signal to regulatory intelligence
Champion product analytics platform
Champion instrumentation
Champion Product Health Metrics
Identify where automation can change work
Identify where agents can change work
Build for own work first
Teach every PM around you
Partner with CTO's office
Contribute on sprint reporting
Contribute on roadmap mechanics
Contribute on prioritization rhythms
Contribute on operating cadence
How You'll Work.
Team & Collaboration
Cross-functional interface to GTM; Cross-functional interface to Customer Success; Cross-functional interface to Operations; Partner with CTO's office; Peer of senior PMs; Peer of Execs
Communication Scope
Written craft
Process & Methodology
Roadmap mechanics, Prioritization rhythms, Operating cadence
Full Job Description
About this role OpenFX is hiring its first Product Operations Manager. You will work directly with the Head of Product Operations to refine and enhance the Product Operating System across a small, dense product team building the cross-border financial infrastructure of the next decade. This is a high-leverage seat. You will be empowered to contribute across product craft, launch motion, AI-augmented workflows, and the insights program that connects the product team to the rest of the business. You will use AI not as something you teach in a workshop but as the multiplier for your own work, and you will help every PM around you do the same. The work is real and the surface area is wide. We are also being deliberate about who this role attracts. We treat it as an incubator for ambitious talent. The right person here in eighteen to twenty-four months has working visibility across product, engineering, GTM, and operations at a scaling fintech, and the experience to move into a senior PM, product leadership, builder, or founder role next. If you want to learn how a scaling product organization gets built and operate at the seams while you do, this is a seat for that. About OpenFX OpenFX is the cross-border financial infrastructure platform built on stablecoins. We move more than $50B annualized in volume for fintech clients across five continents, with a multi-product surface across FX, banking, payments, and yield. We have shipped a working FX engine and are scaling toward the next order of magnitude on volume, take rate, and currency coverage. We operate as a small, dense team. Eight Product Managers, distributed across the US, Bangalore, and London, owning the FX, Banking, Payments, Growth, and Earn pillars. The product organization sits inside a company moving fast enough that the operating system around it is the leverage. Where you will have impact Four contribution areas. You will be empowered to drive these forward and we expect to flex the specific mix based on
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