ProductOperationsManager

Major League Baseball is on a multi-year mission to reimagine the fan journey and bring innovation to the baseball experience. The MLB Ballpark app and ticketing products are the primary touch points for converging the physical and digital worlds for fans, providing deeper interactions when planning or attending live games at the ballpark and creating lifelong memories. The Product Operations Manager role within the MLB Ballpark Experience and Ticketing Product organization will be responsible for operationally delivering “phygital” experiences (i.e., those combining physical and digital elements) that will enhance the fan’s experience getting into the ballpark, while at the game, and leaving the stadium. This role will be a key member of the MLB Product team to activate key elements of the fan’s ballpark experience related to attending games. You will be responsible for operationalizing the “Phygital Experiences” roadmap, working with Product Owners and Product Designers, Software Engineers, as well as cross-functional internal MLB and Club stakeholders, to see initiatives through from ideation and development, to pilot, to scaled deployment across MLB ballparks and related locations. By way of example, you will be involved with the activation of several innovative technologies, including but not limited to the Ballpark Wallet, the league-wide centralized payment method that allows fans to quickly and easily pay for tickets and other experiences through the Ballpark app while at the stadium and the evolution of MLB Go-Ahead Entry, the stadium ingress solution that combines free-flow security screening with facial authentication-based access control, resulting in a fast, hands-free, eyes-up entry into the ballpark for fans. With a focus on venue activations, the Product Operations Manager will participate in the creation of and lead the coordination and execution of tasks in the go-to-market (“GTM”) strategy, often with hands-on involvement at the stadium. The abili