Major League Baseball
Sports
ProductOperationsManager
“Product Operations Manager at Major League Baseball. Skills: Product operations, Phygital experiences, Go-to-market strategy. Operationalize "Phygital Experiences" roadmap. Manage operational projects”
What You'll Achieve.
Deliver phygital experiences; Enhance fan experience; Create lifelong memories; Activate key elements; See initiatives through; Ensure success; Deliver value to fans; Create streamlined activation plan; Move ideas into action; Bring business decisions to life
Industry & Context.
Solution-based thinker; Identify problems; Risk mitigation tactics; Implement improvements
30%-40% travel, In-person subject matter expert, Travel to venues, Handle logistics
What They're Looking For.
Must Have
3+ years technology-related field, 5+ years operational roles, Proven track record operationalizing large-scale events, Proven track record operationalizing complex projects, Proven track record operationalizing consumer-facing service roll-outs, Manage large-scale, multi-vendor projects, Manage complex approval processes, Manage quality assurance processes
Nice to Have
Previous Access Control experience, Previous Ticketing experience, Previous Stadium Operations experience, Previous Theme Park experience, Previous Sports Industries experience, Previous experience with hardware rollouts, Previous experience with physical rollouts
What You'll Do.
Operationalize "Phygital Experiences" roadmap
Manage operational projects
Manage operational explorations
Carry conceptual work to shipped product
Scale product across multiple venues
Provide hands-on support
Support product launches
Manage project management tasks
Manage operational logistics
Advocate direction and business needs
Ensure cross-functional alignment
Orchestrate phygital product activations
Evaluate innovative products
Explore innovative partnerships
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Product Owners; Product Designers; Software Engineers; Internal MLB stakeholders; Club stakeholders; User Experience Design; Product teams; Marketing teams; Engineering teams; Stadium Operations teams; Security teams; External tech partners; Customer Support; Infrastructure teams; Business stakeholders; Vendors
Communication Scope
Written communication; Verbal communication; Presentation skills
Process & Methodology
Project management, Process management, Logistics management
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