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ProductOperationsManager
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“Product Operations Manager at LinkedIn. Skills: Product Operations, Analytics, Cross-functional collaboration. Influence product strategy. Shape product roadmap”
What You'll Achieve.
Improve LinkedIn's product health; Improve LinkedIn's product quality; Enhance product experience; Increase internal team efficiency
Industry & Context.
Detective work; Problem solving
Occasional travel
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 4+ years experience, 2+ years SQL or equivalent
Nice to Have
Leveraging AI tools, Enterprise Software experience, Cross-functional projects experience, Operate independently, Utilizing data to identify trends, Voice of Customer role experience, CRM experience, Gathering business insights, Sizing impact of projects, Verbal and written communication skills, Leading innovative projects, Organizational skills, Attention to detail, Relationship skills, Interpersonal skills, Cross functional collaboration skills, Negotiation skills, Influencing stakeholders with data, Analytical experience, Problem solving experience, Deal with ambiguity, Adapt, Exhibit growth mindset
What You'll Do.
Influence product strategy
Shape product roadmap
Drive change for key issues
Prioritize product change requests
Aggregate member issues
Analyze member issues
Influence product roadmap
Track post-launch impact
Communicate post-launch impact
Factor operational processes
Identify user experience issues
Drive help center content creation
Ensure members find answers
Maintain domain knowledge
Organize product areas
Communicate product features
Communicate user experience changes
Drive program management
Drive executive readouts
Develop internal programs
Improve product quality
Improve product health
Develop new operating models
Identify new ways of analyzing friction
Scale new ways of measuring friction
Gather insights from members
How You'll Work.
Team & Collaboration
Product teams; Engineering teams; Design teams; Marketing teams; Operations teams; Customer support teams; Customer success teams; Content writers
Communication Scope
Executive communication; Storytelling with data
Process & Methodology
Program management
Full Job Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. This role will be based San Francisco, Sunnyvale or New York At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. Product Operations Managers are LinkedIn’s cross functional team communicators and collaborators shaping products/solutions using analytics to represent the voice of our customers/members and customer support & success teams to help improve LinkedIn’s product health and quality. They are relentlessly focused on driving a stellar member/customer experience for the millions of people using LinkedIn’s products, partnering with Product, Engineering, Design, Marketing, and Operations teams to quantify user friction in both new and structured ways, measurably enhance the product experience, and increase internal team efficiency by driving tool improvements and enablement. A blend of detective work, influencing, analytics, and executive communication make this a unique and exciting role that will provide an opportunity to work with multiple teams across the company and around the globe. This role will be focused either on our Business Platform products, which could include experiences such as checkout, payments and billing experiences, user and acce
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