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ProductOperationsManager
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“Product Operations Manager at LinkedIn. Skills: Product Operations, Analytics, Stakeholder Management. Influence and shape product strategy and roadmap. Drive change for key issues”
Industry & Context.
Analytical; Problem solving experience; Detective work
Occasional travel may be required, Some US time zone meetings
What They're Looking For.
Must Have
Bachelor's degree or equivalent relevant work experience, 4+ years’ experience in one or more of the following areas: Product Operations Management, Management Consulting, Program Management, Operations Management, Product Management, or Project Management, 2+ years experience with SQL, Python, R or an equivalent data analytical language
Nice to Have
Experience leveraging AI and/or vibe coding for analytics or operations, Experience with Enterprise Software, Experience driving cross-functional projects with multiple stakeholders across the globe, Thrives in ambiguous environments and can operate independently, results-orientation and direct experience utilizing data to identify critical trends, develop data narratives, and influence Product to prioritize recommendations, Experience in a Voice of Customer role, Experience with CRMs, such as: Salesforce, Microsoft Dynamics, etc., Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources, Experience sizing impact of projects, then prioritizing based on that, verbal and written communication skills, including storytelling with data, Experience leading innovative, department-wide projects to help the team scale new ways of working, new technologies or processes, and/or best practices, organizational skills and attention to detail, relationship, interpersonal, cross functional collaboration and negotiation skills, Experience influencing stakeholders with data, coupled with analytical and problem solving experience, ability to deal with ambiguity, adapt, and exhibit a growth mindset
What You'll Do.
Influence and shape product strategy and roadmap
Drive change for key issues
Prioritize product change requests
Aggregate and analyze member issues
Collaborate with product and design teams
Ensure operational team processes are factored
Integrate solutions to identify user experience issues
Drive creation of LinkedIn help center content
Maintain domain knowledge and organization
Communicate upcoming product features
Develop internal programs to scale best practices
Identify and scale new ways of analyzing user friction
How You'll Work.
Team & Collaboration
Work with product, operations, marketing, design, and engineering teams; Collaborate closely with product and design teams; Communicate upcoming product features and user experience changes to key stakeholders; Drive creation of LinkedIn help center content in collaboration with content writers; Cross functional collaboration
Communication Scope
Executive communication; Storytelling with data; Verbal and written communication skills
Process & Methodology
Program Management, Project Management
Full Job Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. This role will be based in Bengaluru, Karnataka, Product Operations Managers are LinkedIn’s cross functional team communicators and collaborators shaping products/solutions using analytics to represent the voice of our customers/members and customer support & success teams to help improve LinkedIn’s product health and quality. They are relentlessly focused on driving a stellar member/customer experience for the millions of people using LinkedIn’s products, partnering with Product, Engineering, Design, Marketing, and Operations teams to quantify user friction in both new and structured ways, measurably enhance the product experience, and increase internal team efficiency by driving tool improvements and enablement. This role is co-located with key Product and Engineering stakeholders in Bangalore and will require some US time zone meetings where other teammates or stakeholders are located. A blend of detective work, influencing, analytics, and executive communication make this a unique and exciting role that will provide an opportunity to work with multiple teams across the company and around the globe.
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