Indigo Books & Music
Retail
ProductOperationsManager
“Product Operations Manager at Indigo Books & Music. Skills: Team leadership, Operational excellence. Manage and motivate team. Ensure operational excellence”
What You'll Achieve.
Profitable movement of goods; Sell products at highest margin; Promote employee engagement; Promote employee growth; Promote employee development; Ensure operational excellence; Ensure efficiency of product flow; Ensure effectiveness of product flow; Ensure health and safety of employees; Ensure health and safety of customers; Ensure compliance with health and safety policies; Attract best talent; Develop best talent; Retain best talent; Overall team engagement; Team productivity; Team turnover; Team bench strength
Industry & Context.
Root cause analysis; Data-driven decision making
Flexible schedule, Evenings, Weekends, Holidays, Lift medium to large items, Use appropriate equipment, Use safety techniques
What They're Looking For.
Must Have
2-3 years management experience, Specialty retail experience, Multi-unit retail experience, Ability to be mobile on sales floor, Availability to work flexible schedule, Ability to lift up to 40 pounds
Nice to Have
College degree preferred, Bilingualism (French/English) required for Quebec
What You'll Do.
Manage and motivate team
Ensure operational excellence
Ensure profitable movement of goods
Ensure efficiency of product flow
Ensure effectiveness of product flow
Assess sales performance
Analyze process scorecard data
Provide product flow insight
Create action plans for merchandising
Own action plans for merchandising
Lead changeover process
Partner on home-office merchandising
Partner on facilities work
Lead visual operations
Lead door to floor operations
Manage Back of House areas
Manage sales floor promotional set-ups
Manage markdown process
Act as advocate for customer
Identify customer expectations
Anticipate customer needs
Lead health and safety committee
Ensure employee health and safety
Ensure customer health and safety
Ensure store health and safety compliance
Bring out best in talent
Constructively stretch talent
Give authentic feedback
Ensure team understanding of performance
Align performance objectives
Share technical knowledge
Seek to learn from others
Help others see impacts
Proactively engage others for input
Encourage sharing of points of view
Model Indigo's beliefs
Convey positive image
Celebrate diversity of thought
Foster culture of continual learning
Take risks without fear
Influence change through team
How You'll Work.
Team & Collaboration
Partner with store leadership; Partner with General Manager; Partner with Regional Visual Manager; Engage others for input
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