Indigo Books & Music
Retail
ProductOperationsManager
Neural analysis suggests this role is
optimal for mid candidates.
“Product Operations Manager at Indigo Books & Music. Skills: Store operations, Team leadership. Manage team for operational excellence. Ensure profitable movement of goods”
What You'll Achieve.
Sell products at highest margin rate
Industry & Context.
Data-driven decision making
Ability to be mobile, Flexible schedule availability, Lift medium to large items, Up to 40 pounds lifting
What They're Looking For.
Must Have
2-3 years management experience, Specialty retail experience, Multi-unit retail experience
Nice to Have
College degree preferred, Bilingualism (French/English) required for Quebec
What You'll Do.
Manage team for operational excellence
Ensure profitable movement of goods
Assess sales performance data
Analyze key process scorecard data
Create action plans for gaps
Partner on visual merchandising
Provide product flow insight
Create action plans for merchandising
Lead changeover process
Partner on home-office merchandising
Lead door to floor operations
Manage Back of House areas
Manage sales floor promotional set-ups
Manage markdown process
Act as customer advocate
Embrace technology for customer solutions
Identify customer expectations and needs
Lead health and safety committee
Ensure employee and customer safety
Ensure store compliance with policies
Attract and develop talent
Empower and constructively stretch talent
Give authentic feedback
Ensure team understands performance objectives
Share technical knowledge
Actively seek to learn
Help others see impacts
Proactively engage others for input
Encourage sharing of points of view
Model Indigo's beliefs
Convey positive image
Celebrate diversity of thought
Foster a culture of learning
Take risks without fear
Embrace and champion change
How You'll Work.
Team & Collaboration
Partner with store leadership; Partner with General Manager; Partner with Regional Visual Manager
Full Job Description
WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled The Product Operations Manager is responsible for the profitable movement of goods throughout the course of the product life cycle. They lead a team to bring products from door to floor efficiently and effectively. They are responsible for the store’s visual merchandising, ensuring our customers can shop easily with or without assistance, and partner with store leadership to react to sales trends and customer demands so that products are sold at the highest margin rate possible. They help create an environment and store culture that promotes employee engagement, growth, and development. WHAT YOU'LL DO: Functional * Manage and motivate a team to ensure operational excellence and the profitable movement of goods throughout the produ
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