Indigo Books & Music

Retail

ProductOperationsManager

CA$85–125k ~AI est. Kingston, Ontario, Canada FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Product Operations Manager at Indigo Books & Music. Skills: Store operations, Team leadership. Manage team for operational excellence. Ensure profitable movement of goods”

What You'll Achieve.

Sell products at highest margin rate

Industry & Context.

Retail
Problems you'll solve

Data-driven decision making

Eligibility Requirements

Ability to be mobile, Flexible schedule availability, Lift medium to large items, Up to 40 pounds lifting

What They're Looking For.

Must Have

2-3 years management experience, Specialty retail experience, Multi-unit retail experience

Nice to Have

College degree preferred, Bilingualism (French/English) required for Quebec

What You'll Do.

Manage team for operational excellence

Ensure profitable movement of goods

Assess sales performance data

Analyze key process scorecard data

Create action plans for gaps

Partner on visual merchandising

Provide product flow insight

Create action plans for merchandising

Lead changeover process

Partner on home-office merchandising

Lead door to floor operations

Manage Back of House areas

Manage sales floor promotional set-ups

Manage markdown process

Act as customer advocate

Embrace technology for customer solutions

Identify customer expectations and needs

Lead health and safety committee

Ensure employee and customer safety

Ensure store compliance with policies

Attract and develop talent

Empower and constructively stretch talent

Give authentic feedback

Ensure team understands performance objectives

Share technical knowledge

Actively seek to learn

Help others see impacts

Proactively engage others for input

Encourage sharing of points of view

Model Indigo's beliefs

Convey positive image

Celebrate diversity of thought

Foster a culture of learning

Take risks without fear

Embrace and champion change

How You'll Work.

Team & Collaboration

Partner with store leadership; Partner with General Manager; Partner with Regional Visual Manager

Full Job Description

WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled The Product Operations Manager is responsible for the profitable movement of goods throughout the course of the product life cycle. They lead a team to bring products from door to floor efficiently and effectively. They are responsible for the store’s visual merchandising, ensuring our customers can shop easily with or without assistance, and partner with store leadership to react to sales trends and customer demands so that products are sold at the highest margin rate possible. They help create an environment and store culture that promotes employee engagement, growth, and development. WHAT YOU'LL DO: Functional * Manage and motivate a team to ensure operational excellence and the profitable movement of goods throughout the produ

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