Indigo Books & Music

Retail

ProductOperationsManager

CA$85–125k ~AI est. Kingston, Ontario, Canada FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Product Operations Manager at Indigo Books & Music. Skills: Team leadership, Operational excellence. Manage and motivate team. Ensure operational excellence”

What You'll Achieve.

Profitable movement of goods; Sell products at highest margin; Promote employee engagement; Promote employee growth; Promote employee development; Ensure operational excellence; Ensure efficiency of product flow; Ensure effectiveness of product flow; Ensure health and safety of employees; Ensure health and safety of customers; Ensure compliance with health and safety policies; Attract best talent; Develop best talent; Retain best talent; Overall team engagement; Team productivity; Team turnover; Team bench strength

Industry & Context.

Retail
Problems you'll solve

Root cause analysis; Data-driven decision making

Eligibility Requirements

Flexible schedule, Evenings, Weekends, Holidays, Lift medium to large items, Use appropriate equipment, Use safety techniques

What They're Looking For.

Must Have

2-3 years management experience, Specialty retail experience, Multi-unit retail experience, Ability to be mobile on sales floor, Availability to work flexible schedule, Ability to lift up to 40 pounds

Nice to Have

College degree preferred, Bilingualism (French/English) required for Quebec

What You'll Do.

Manage and motivate team

Ensure operational excellence

Ensure profitable movement of goods

Ensure efficiency of product flow

Ensure effectiveness of product flow

Assess sales performance

Analyze process scorecard data

Provide product flow insight

Create action plans for merchandising

Own action plans for merchandising

Lead changeover process

Partner on home-office merchandising

Partner on facilities work

Lead visual operations

Lead door to floor operations

Manage Back of House areas

Manage sales floor promotional set-ups

Manage markdown process

Act as advocate for customer

Identify customer expectations

Anticipate customer needs

Lead health and safety committee

Ensure employee health and safety

Ensure customer health and safety

Ensure store health and safety compliance

Bring out best in talent

Constructively stretch talent

Give authentic feedback

Ensure team understanding of performance

Align performance objectives

Share technical knowledge

Seek to learn from others

Help others see impacts

Proactively engage others for input

Encourage sharing of points of view

Model Indigo's beliefs

Convey positive image

Celebrate diversity of thought

Foster culture of continual learning

Take risks without fear

Influence change through team

How You'll Work.

Team & Collaboration

Partner with store leadership; Partner with General Manager; Partner with Regional Visual Manager; Engage others for input

Full Job Description

WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled The Product Operations Manager is responsible for the profitable movement of goods throughout the course of the product life cycle. They lead a team to bring products from door to floor efficiently and effectively. They are responsible for the store’s visual merchandising, ensuring our customers can shop easily with or without assistance, and partner with store leadership to react to sales trends and customer demands so that products are sold at the highest margin rate possible. They help create an environment and store culture that promotes employee engagement, growth, and development. WHAT YOU'LL DO: Functional * Manage and motivate a team to ensure operational excellence and the profitable movement of goods throughout the produ

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