Indigo Books & Music
Retail
ProductOperationsLeader
“Product Operations Leader at Indigo Books & Music. Skills: Product flow processes, Visual operations, Markdown process, Customer experience. Lead execution of activities for strategic priorities. Lead execution of product flow processes”
What You'll Achieve.
Profitable movement of goods; Efficient product flow; Effective product flow; Products sold at highest margin
Industry & Context.
Systemic thinking
Flexible schedule, Evenings, Weekends, Holidays, Lift medium to large items
What They're Looking For.
Must Have
1-2 years customer service experience, 1-2 years merchandising experience, 1-2 years operations experience, Experience leading others, Knowledge of health and safety standards, Ability to exercise business acumen, Ability to prioritize and plan, Ability to be mobile on sales floor, Availability for flexible schedule, Ability to lift up to 40 pounds
Nice to Have
Bilingualism (French/English)
What You'll Do.
Lead execution of activities for strategic priorities
Lead execution of product flow processes
Lead execution of D2F process
Lead execution of visual operations
React to sell-through
Focus on flow of goods to sales floor
Manage Back of House set up
Lead execution of markdown process
Lead execution of promotional set-up
Lead execution of sell-through
Lead execution of changeover
Lead execution of visual assessment action plans
Maintain visual propping
Act as advocate for customer
Embrace and champion technology
Identify and anticipate customer needs
Coach Customer Experience Representatives
Provide feedback to CERs
Ensure operational excellence
Ensure profitable movement of goods
Ensure health and safety
Support building of teams
Participate in hiring activities
Cross-train current team
Support development of talent
Provide feedback on team performance
Collaborate to drive solutions
Share technical knowledge
Seek to learn from others
Help others see impacts
Engage other functions for input
Encourage sharing of points of view
Model Indigo's beliefs
Convey positive image
Celebrate diversity of thought
Foster culture of continual learning
Take risks without fear of mistakes
Influence change through team
How You'll Work.
Team & Collaboration
Cross-functional teams; Flexible solutions; Just in time solutions
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