Profound
Tech / AI / Software
ProductOperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Product Operations at Profound. Skills: Product Operations, Voice of the customer, Sales enablement, Product and engineering update communication, Agent template development, Partnership evaluation, Product documentation, Product adoption tracking. Lead feature-specific product ops work across all our products, owning the operational layer from launch prep through adoption tracking. Act as the voice of the customer inside the product org, synthesizing feedback from support, sales, and customer c”
Industry & Context.
See a gap between what exists and what should exist and immediately start closing it; Figure out what matters and get to work without a playbook; Ask sharp product questions; Identify what's working, what's not, and flagging signals that should influence roadmap decisions
What They're Looking For.
Must Have
Product-minded with a bias toward action, Communicator, written and verbal, able to work with both engineering and sales teams, Able to operate in a fast-moving, early-stage environment with minimal direction, Technically fluent enough to work directly with engineers, Customer-empathetic, Highly organized with the ability to hold a lot of context at once
What You'll Do.
Lead feature-specific product ops work across all our products
owning the operational layer from launch prep through adoption tracking
Act as the voice of the customer inside the product org
synthesizing feedback from support
and customer conversations into concrete
prioritized product input
Support sales enablement by educating the GTM team on product releases
building release notes
and demo scripts that help sellers articulate value immediately
Own the product and engineering update for the full company
synthesizing what shipped
and why it matters into a communication cadence that keeps every team aligned and informed
Work directly with Agent Engineering to create
and improve agent templates
translating product capabilities into reusable
customer-ready formats
Evaluate third-party partnerships
ask sharp product questions
stress-test integrations
and surface risks or gaps before they become commitments
Build and maintain product documentation
and internal wikis so institutional product knowledge scales beyond the heads of a few engineers
Track product adoption metrics and feature usage post-launch
identifying what's working
and flagging signals that should influence roadmap decisions
How You'll Work.
Team & Collaboration
Sit at the intersection of product, engineering, and go-to-market; Serve as the connective tissue between our product team and the customers, partners, and internal teams who depend on it; Work with both engineering and sales teams; Work directly with Agent Engineering; Keep every team aligned and informed
Communication Scope
Written and verbal communicator; Articulate value immediately; Communicate what shipped, what's coming, and why it matters
Process & Methodology
Manage multiple features in flight, Manage different stakeholder needs, Manage different release timelines
Full Job Description
Profound is on a mission to help companies understand and control their AI presence. We build AI agents for marketers, scaled from Seed to Series C in 15 months, and now count roughly 10% of the Fortune 500 among our customers. The pace we have set is the floor, not the ceiling. We are hiring for Product Operations to sit at the intersection of product, engineering, and go-to-market, serving as the connective tissue between our product team and the customers, partners, and internal teams who depend on it. You'll bring Profound's platform to life through templates, enablement, demos, and deep product expertise, helping us scale without losing the product clarity that got us here. WHAT YOU'LL DO - Lead feature-specific product ops work across all our products, owning the operational layer from launch prep through adoption tracking - Act as the voice of the customer inside the product org, synthesizing feedback from support, sales, and customer conversations into concrete, prioritized product input - Support sales enablement by educating the GTM team on product releases, building release notes, internal guides, and demo scripts that help sellers articulate value immediately - Own the product and engineering update for the full company, synthesizing what shipped, what's coming, and why it matters into a communication cadence that keeps every team aligned and informed - Work directly with Agent Engineering to create, iterate, and improve agent templates, translating product capabilities into reusable, customer-ready formats - Evaluate third-party partnerships, review proposals, ask sharp product questions, stress-test integrations, and surface risks or gaps before they become commitments - Build and maintain product documentation, launch playbooks, and internal wikis so institutional product knowledge scales beyond the heads of a few engineers - Track product adoption metrics and feature usage post-launch, identifying what's working, what's not, and flagging signals that
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