StraitsX
ProductOperationsAssociate
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“Product Operations Associate at StraitsX. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. support the daily operations and product workflows that power our financial infrastructure. monitor transaction flows (fiat and blockchain)”
What You'll Achieve.
enabling scalable, reliable services
Industry & Context.
resolve operational issues; identify discrepancies; escalate risk issues; resolve product-related issues; investigate and triage user-impacting issues
What They're Looking For.
Must Have
1–2 years’ experience in operations, product support, or financial services, Familiar with transaction flows, reconciliations, and exception handling in digital or blockchain environments, attention to detail with the ability to follow processes and document findings accurately, Good communication and collaboration skills, especially in time-sensitive situations, Comfortable using dashboards, internal tools, spreadsheets, and basic data analysis, Self-starter with a curious mindset, adaptable to fast-paced and ambiguous environments, Comfortable leveraging AI tools to improve processes and generate insights
Nice to Have
preferably in fintech, crypto, or payments, Exposure to crypto, stablecoins, blockchain protocols, compliance practices, and tools such as Jira or Freshdesk
What You'll Do.
support the daily operations and product workflows that power our financial infrastructure
monitor transaction flows (fiat and blockchain)
resolve operational issues
ensure process adherence
contribute to continuous improvement efforts
bridge the gap between product functionality and day-to-day execution
Monitor and support operational flows related to fiat and blockchain-based transactions
Perform daily reconciliation checks
identify discrepancies
and escalate risk issues where appropriate
contribute to documentation
support testing and rollout of new features or workflows
resolve product-related issues
provide feedback to improve tools and processes
investigate and triage user-impacting issues using internal dashboards and product tooling
document inefficiencies and suggesting enhancements or automation opportunities
Maintain operational checklists and ensure consistent execution of procedures during your shift
How You'll Work.
Team & Collaboration
Working closely with Product, Engineering, and Operations teams; Collaborate with cross-functional teams (Ops, Product, Compliance)
Communication Scope
Good communication and collaboration skills, especially in time-sensitive situations
Full Job Description
About the Role As a Product Operations Associate, you will support the daily operations and product workflows that power our financial infrastructure. Working closely with Product, Engineering, and Operations teams, you will help monitor transaction flows (fiat and blockchain), resolve operational issues, ensure process adherence, and contribute to continuous improvement efforts. Your work helps bridge the gap between product functionality and day-to-day execution—enabling scalable, reliable services in a fast-paced Web3 environment. This is an ideal role for someone with strong attention to detail, a passion for operational excellence, and an interest in how fintech and blockchain products work at scale. What You Will Do Monitor and support operational flows related to fiat and blockchain-based transactions (e.g., stablecoin movements, wallet activity, fiat rails) Perform daily reconciliation checks, identify discrepancies, and escalate risk issues where appropriate. Work closely with the Product Operations Lead to execute playbooks, contribute to documentation, and support testing and rollout of new features or workflows. Collaborate with cross-functional teams (Ops, Product, Compliance) to resolve product-related issues and provide feedback to improve tools and processes. Help investigate and triage user-impacting issues using internal dashboards and product tooling. Contribute to process improvement efforts by documenting inefficiencies and suggesting enhancements or automation opportunities. Maintain operational checklists and ensure consistent execution of procedures during your shift. What We Are Looking For 1–2 years’ experience in operations, product support, or financial services, preferably in fintech, crypto, or payments. Familiar with transaction flows, reconciliations, and exception handling in digital or blockchain environments. Strong attention to detail with the ability to follow processes and document findings accurately. Good communication and col
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