NPR
ProductOperationsandSupportStrategyInternship-Fall2026
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“Product Operations and Support Strategy Internship - Fall 2026 at NPR. Skills: Product management, User experience, Customer support. Dig into user issues. Design solutions for issues”
What You'll Achieve.
Make product cooler; Make product easier to use
Industry & Context.
Root cause analysis; Problem prevention
Travel to other locations
What They're Looking For.
Must Have
Curious, data-loving intern, Future product leader
Nice to Have
Experience with product features, Experience with automated solutions
What You'll Do.
Design solutions for issues
Dive into support ecosystem
Turn feedback into gold
Transition from fixing problems to preventing them
Pitch product features
Pitch automated solutions
Build Product Management toolkit
How You'll Work.
Team & Collaboration
Engage with teams across organization
Communication Scope
Pitch product features
Full Job Description
OVERVIEW A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide. Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR. Internship Program Duration: October 5th, 2026 - April 16th, 2027 Application Instructions: Applications close on Sunday, June 14th at 11:59 pm ET. Intro to Position Are you a future product leader who loves solving puzzles and hates clunky user experiences? We’re looking for a curious, data-loving intern to help us dig into why user issues happen—and then figure out how to design them away! In this role, you’ll dive into our support ecosystem, turn raw customer feedback into gold, and help us transition from "fixing problems" to "preventing them entirely." You'll engage with teams across the organization and learn how to pitch real product features and automated solutions. If you're ready to build a serious Product Management toolkit while making our product cooler and easier to use, let’s talk! Responsibilities Learn Operational Tools (b) on-site at an NPR facility, based on the availability of desks and approval from NPR; or (c) a combination of both. Regardless of where you choose to work from, you may be expected to travel to other locations from time to time t
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