Flagright
Financial Crime Compliance
ProductOperationsAnalyst
“Product Operations Analyst at Flagright. Skills: Product Operations, Customer Account Ownership, Data Analysis. Serve as primary owner for customer accounts. Lead recurring customer meetings”
What You'll Achieve.
Enhancing functionality; Enhancing user experience; Shaping requirements; Supporting releases; Ensuring product quality; Driving functionality; Driving user experience; Driving operational efficiency; Achieving successful delivery; Ensuring adoption; Ensuring satisfaction; Optimizing operational efficiency; Optimizing effectiveness; Streamlining workflows; Implementing best practices; Timely delivery of product updates; Assessing success of product operations; Assessing impact of product operations; Enhancing product usability; Enhancing customer satisfaction
Industry & Context.
Analyze data; Identify trends; Identify patterns; Identify opportunities; Identify gaps; Identify issues; Identify pain points; Identify process gaps
Based in London, Authorized to work in London without sponsorship, Visa sponsorship not supported, Hybrid position, Work remotely on Monday and Friday, Travel flexibility for customer meetings or team gatherings
What They're Looking For.
Must Have
Based in London, Authorized to work in London without sponsorship, 1-3 years of experience as a Product Operations Analyst or similar role, Excellent written and verbal communication skills in English, Proficiency in using data analysis tools and techniques, Familiarity with product lifecycle management principles and methodologies, Experience working with cross-functional teams, Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently, Continuous learning mindset
Nice to Have
Knowledge of product management frameworks and methodologies, Familiarity with project management tools and software, Understanding of anti-fraud, anti-money laundering, or compliance domains, Previous experience in a product-focused role within the fintech industry, Ability to communicate effectively with internal stakeholders and customers, Understanding of financial data security and privacy regulations, Familiarity with risk management principles and methodologies, Understanding of sanctions screening processes, Familiarity with industry-standard sanction lists, Knowledge of data privacy regulations and practices, Familiarity with customer support systems and workflows, Experience with implementing and optimizing key performance indicators (KPIs), Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence
What You'll Do.
Serve as primary owner for customer accounts
Lead recurring customer meetings
Manage escalations end-to-end
Ensure customer adoption and satisfaction
Analyze data to identify trends and opportunities
Gather customer requirements and pain points
Announce new features and identify issues
Translate customer needs into product requirements
Assist in creating documentation and training materials
Guide customers through the product
Identify process gaps and propose solutions
Streamline workflows and implement best practices
Collaborate with engineering teams on product enhancements
Monitor key performance indicators (KPIs)
Evaluate user feedback and conduct user research
How You'll Work.
Team & Collaboration
Work closely with customers; Work closely with internal teams; Work closely with stakeholders; Collaborate with engineering teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
Planning, Tracking, Collaborating on projects
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