Factset
Financial Services
ProductOperationSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Product Operation Specialist at Factset. Skills: Product management, Business intelligence. Builds a basic understanding of users, products, and markets through exposure to product support and testing activities. Troubleshoots issues to understand root cause”
Industry & Context.
Troubleshoots issues to understand root cause
What They're Looking For.
Must Have
2-3 years' experience in product management or business intelligence
Nice to Have
FinTech industry background
What You'll Do.
Builds a basic understanding of users
and markets through exposure to product support and testing activities
Troubleshoots issues to understand root cause
Participates in application
content and workflow quality testing
Provides support to the global product team
Identifies and effectively communicates relevant information
Communicates product bugs and workarounds in a structured manner
to a variety of stakeholders including Product
Provides regular reporting on testing and support activities
Effectively organizes and manages own work
How You'll Work.
Team & Collaboration
Communicates product bugs and workarounds to Product, Content, Engineering, and Support
Communication Scope
Effectively communicates relevant information; Communicates product bugs and workarounds in a structured manner, and with impact
Full Job Description
FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations. **What You 'll Do:** 90% Learning & Problem Solving - Builds a basic understanding of our users, our products, and our markets through exposure to product support and testing activities. * Troubleshoots issues to understand root cause with close oversight from manager or peers * Participates in application, content and workflow quality testing, as appropriate * Provides support to the global product team 10% Communication & Escalation - Identifies and effectively communicates relevant information. * Communicates product bugs and workarounds in a structured manner, and with impact, to a variety of stakeholders including Product, Content, Engineering, and Support * Provides regular reporting on testing and support activities * Effectively organizes and manages own work with direction and oversight from their manager **What We Are Looking For:** * At least 2-3 years' experience in product management or business intelligence * Preferrable background in FinTech industry **What 's In It For You:** At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: * The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up. * Support for your total well-being. This includes health, life, and disability insurance, as well as retirement
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