Trackforce
physical security workforce management
ProductManager–WorkforceManagement
Neural analysis suggests this role is
optimal for Mid candidates.
“Product Manager – Workforce Management at Trackforce. Skills: Day-to-Day Squad Leadership, Product Mastery, Stakeholder Collaboration, Strategic Support. Own and facilitate squad ceremonies – dailies, refinements, sprint planning, and retrospectives.. Become the primary product voice in the resolve day-to-day blocking questions as much as possible before escalating to the Group PM.”
What You'll Achieve.
Deliver on assigned roadmap timeline commitments; Increase velocity on agile rituals (grooming, refinements, etc.); Meet roadmap key benchmark metrics (post release); Clear and referenceable documentation / record of work
Industry & Context.
resolve day-to-day blocking questions as much as possible before escalating to the Group PM.; removing ambiguity that slows engineering.; Proactively surface risks, gaps, and opportunities observed at the squad level.
What They're Looking For.
Must Have
2-4 years of product management, business analysis, or equivalent hands-on experience (implementation consultant, scrum master, support specialist, etc.), Working in agile/scrum Jira tools or equivalent, Demonstrated ability to write clear, well-structured user stories and acceptance criteria coupled with verbal communication skills, Bachelor’s degree in business or computer science, or equivalent practical experience
Nice to Have
Exposure to WFM, payroll, billing, or scheduling software in any industry., Experience in B2B SaaS, professional services, or field-service-adjacent domains., Familiarity with the private security industry, Understanding of software development concepts (APIs, data models) to facilitate richer engineering dialogue.
What You'll Do.
Own and facilitate squad ceremonies – dailies
Become the primary product voice in the resolve day-to-day blocking questions as much as possible before escalating to the Group PM.
Maintain and actively manage the squad’s backlog: write
and prioritize tickets with clear acceptance criteria.
Track and actively drive ticket velocity from a product management perspective
removing ambiguity that slows engineering.
Collaborate closely and respectfully with engineers
and design to ship high-quality increments.
Become a deep subject-matter expert on our major WFM (aka ‘BOSS’) modules: Scheduling
Learn the private security domain including: WFM workflows
the significance of key metrics
break-rule compliance
and how security companies win and lose on margins.
Use the product hands-on—explore it
understand every configuration option—so you can have credible conversations with clients and engineering alike.
Study available documentation such as the help guide with genuine curiosity.
trust-based relationships with Engineering
and act as a collaborative partner rather than a gatekeeper.
Participate in customer-facing conversations as your expertise grows
supporting the Group PM’s client engagement efforts.
Communicate product decisions and trade-offs clearly and create dialogue rather than declarations.
Assist the Group PM with competitive research
and synthesis of client feedback.
Contribute to roadmap planning and prioritization discussions with well-reasoned
Proactively surface risks
and opportunities observed at the squad level.
How You'll Work.
Team & Collaboration
Collaborate closely and respectfully with engineers, QA, and design to ship high-quality increments.; Build strong, trust-based relationships with Engineering, QA, and act as a collaborative partner rather than a gatekeeper.; Participate in customer-facing conversations as your expertise grows, supporting the Group PM’s client engagement efforts.; Communicate product decisions and trade-offs clearly and create dialogue rather than declarations.
Communication Scope
verbal communication skills; Communicate product decisions and trade-offs clearly and create dialogue rather than declarations.
Process & Methodology
Own and facilitate squad ceremonies – dailies, refinements, sprint planning, and retrospectives., Maintain and actively manage the squad’s backlog: write, refine, and prioritize tickets with clear acceptance criteria., Track and actively drive ticket velocity from a product management perspective, removing ambiguity that slows engineering., Contribute to roadmap planning and prioritization discussions with well-reasoned, data-informed input.
Full Job Description
## Description At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection. We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact. At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software. The Product Manager, Workforce Management, will take hands-on ownership of our workforce management (WFM) solution’s squad operations – including owning the day-to-day execution, backlog quality, and delivery velocity. As you grow, you will increasingly carry the product delivery engine on a day-to-day basis. As your product knowledge grows, you will be the go-to subject-matter resource and become more customer engaged. This is a high-growth, high-visibility role reporting directly to the Group Product Manager. Previous product managers who have thrived in this role did not arrive as WFM or private security experts. They succeeded because of their tenacity, their collaborative spirit, their willingness to read documentation, experiment hands-on with the software, and their genuine excitement about growingwith the product.
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