Amazon Web Services, Inc.
Cloud Computing
ProductManagerTechnical,AWSSupportandOperations
“Product Manager - Technical, AWS Support and Operations at Amazon Web Services, Inc.. Skills: Product strategy, Technical roadmaps, Customer success. Own innovative new products. Advise AWS Support product strategy”
What You'll Achieve.
Improve personalization for customers; Accelerate root causing of issues; Drive usage growth; Drive financial metrics; Solve customer problems; Improve delivery speed; Drive usage; Drive greater impact to customers; Deliver successful products; Delight customers; Prioritize roadmap features; Drive team execution; Drive resolution of reliability issues
Industry & Context.
Problem-solving; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
5+ years customer-facing product development, 5+ years product management, Defining products and services, Launching products and services, Optimizing product and services experience
Nice to Have
Knowledge of agile product development, Knowledge of life-cycle management process, Experience leading cross-functional teams, Deliver products and online services on tight deadlines
What You'll Do.
Own innovative new products
Advise AWS Support product strategy
Deliver AWS Support product strategy
Improve personalization for customers
Accelerate root causing of issues
Drive success through feature definition
Drive success through roadmap prioritization
Drive success through positioning
Drive success through naming
Drive success through GTM
Drive success through usage growth
Drive success through financial metrics
Solve customer problems
Improve delivery speed
Drive usage by working backwards
Translate ambiguous customer needs
Translate needs into successful products
Interact with customers
Coordinate across internal teams
Coordinate across external teams
Prioritize roadmap features
Spearhead definition of new capabilities
Craft business requirements documents
Influence technical stakeholders
Influence non-technical stakeholders
Execute strategically
Take on ambiguous projects
Shape strategic vision
Shape technical roadmaps
Review service design decisions
Drive technical innovation
Identify service dependencies
Identify efficiency improvements
Own business definition
Own product definition
Lead technical discussions
Participate in customer advisory boards
Analyze competitive landscape
Identify market opportunities
Translate customer pain points
Represent AWS at industry conferences
Represent AWS at technical events
Collaborate with engineering teams
Collaborate with data science teams
Collaborate with sales teams
Collaborate with marketing teams
Collaborate with business development teams
Mentor product management skills
Develop product management skills
Take ownership of product reliability issues
Drive resolution of reliability issues
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering organizations; Data science teams; Sales teams; Marketing teams; Business development teams
Communication Scope
Technical discussions; Customer advisory boards; Industry conferences; Technical events
Process & Methodology
Roadmap prioritization, Product definition, Business requirements
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