Amazon.com Services LLC
Project/Program/Product Management--Technical, Product Management - Technical, cx and business trends
ProductManager-Tech,CustomerExperienceandBusinessTrends
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“Product Manager - Tech, Customer Experience and Business Trends at Amazon.com Services LLC. Skills: Product strategy, Customer experience, Roadmap development. Own study lifecycle. Scoping studies”
What You'll Achieve.
Deliver best customer experience; Influence product strategy
Industry & Context.
Dive deep into customer needs; Deliver actionable insights
What They're Looking For.
Must Have
5+ years of customer-facing product development, 5+ years of product management, Defining product and services experience, Launching product and services experience, Optimizing product and services experience, Bachelor's degree, Owning roadmap strategy, Driving roadmap strategy, Defining roadmap strategy, Feature delivery, Tradeoffs of a product, End to end product delivery, Contributing to engineering discussions, Technology decisions related to a product, Strategy related to a product
Nice to Have
Experience in using analytical tools, Experience in building new tools, Experience in driving adoption of new tools
What You'll Do.
Delivery of recommendations
Absorb knowledge about product developments
Share knowledge about product developments
Contribute to team study roadmap
Synthesizing product plans
Synthesizing customer needs
Synthesizing industry trends
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Stakeholder influencing
Communication Scope
Crisp narratives
Process & Methodology
Roadmap strategy, Product delivery
Full Job Description
Amazon's Customer Experience and Business Trends (CXBT) is seeking a Product Manager - Technical to directly influence the direction of Amazon products, specifically for D&S, Prime Video, Audio and Games Experience, through the customer experience lens. This role needs a person who is passionate to understand about the best customer experiences across providers including, but not limited to, Amazon. They stay on top of technical innovation and advances WW, with an eye on identifying opportunities where we can positively impact CX the most. This role requires dive deep into current and future customer needs, and deliver actionable insights that drive development of continuously improving our products, customer workflows, and features. Primary deliverables are reports with narratives that cover both the qualitative and quantitative aspects, and directly influence the product strategy across these business teams to deliver the best customer experience. The person will excel at influencing stakeholders without formal authority, across a wide range of technical profiles and seniority levels. They write with crystal-clear precision, and their verbal communication is concise and perceptive. As a Senior Product Manager, they tirelessly advocate on behalf of customers and escalate immediately when they believe course correction is needed. Finally, they deliver results without compromising on quality. Key job responsibilities - Own study lifecycle from scoping, to execution, to delivery of findings and recommendations to stakeholder leadership through crisp narratives - Continuously absorb and share knowledge about the latest product and developments relevant to D&S, Prime Video, Audio and Games space - Contribute to team study roadmap by synthesizing product plans, customer needs, and industry trends About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer
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