ServiceTrade
Technology
ProductManagerServiceTradeInspectionForms
“Product Manager - ServiceTrade Inspection Forms at ServiceTrade. Skills: Product strategy, Roadmap, User stories, Cross-functional collaboration. Define and communicate Forms product roadmap. Prioritize feature development”
Industry & Context.
Diagnose technical issues; Troubleshoot form behavior; Triage technical issues
What They're Looking For.
Must Have
Deeply understand fire and life safety compliance workflows, Understand inspection requirements, Understand industry standards, Technical product manager, Own outcomes end to end, Comfortable in customer conversation, Comfortable in technical deep-dive
Nice to Have
Worked in or around fire and life safety
What You'll Do.
Define and communicate Forms product roadmap
Prioritize feature development
Prioritize enhancements
Prioritize technical debt
Triage open customer escalations
Prioritize open customer escalations
Drive resolution of open customer escalations
Conduct competitive analysis
Conduct customer discovery
Configure custom forms
Diagnose form behavior issues
Troubleshoot form behavior issues
Understand integration architecture
Triage technical issues
Author product requirements
Author acceptance criteria
Serve as product interface
Translate customer needs
Manage release coordination
Communicate release plans
Communicate roadmap changes
Communicate escalation status
Provide release notes
Provide enablement documentation
Provide training materials
Lead external contractors
Coordinate external contractors
Own Forms JIRA backlog
Maintain Forms JIRA backlog
Ensure tickets scoped
Ensure tickets prioritized
Ensure tickets assigned
Manage contractor capacity
Assign contractor work
Review contractor deliverables
Ensure quality standards
Establish ticketing standards
Enforce ticketing standards
Establish workflow hygiene
Enforce workflow hygiene
Establish sprint planning
Enforce sprint planning
Serve as primary point
Provide backlog health reporting
Ensure visibility into open work
Ensure visibility into blockers
Ensure visibility into progress
Engage directly with customers
Understand inspection workflows
How You'll Work.
Team & Collaboration
Sales; Account Management; Support; Implementation; Executive stakeholders; Engineering
Communication Scope
Communicate roadmap; Communicate release plans; Communicate status
Process & Methodology
Roadmap, Backlog management, Sprint planning
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