RB Global / IAA
IAA
ProductManager,PostSaleExperience
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“Product Manager, Post Sale Experience at RB Global / IAA. Skills: Product management, Post-sale experience, Customer journey optimization. Own post-sale buyer journey. Ensure smooth UX”
What You'll Achieve.
Executed roadmap drives engagement; Improved checkout completion rates; Improved payment success metrics; Smooth third-party integrations; Cross-functional alignment; Predictable delivery; Measurable business value; Seamless buyer experience
Industry & Context.
Data-driven decision making; Experimentation; Customer insights
Occasional travel required
What They're Looking For.
Must Have
5+ years Product Management experience, Experience owning customer-facing digital products, Experience managing third-party integrations, Ability to translate business needs into technical requirements, Collaborate with engineering on API design, Experience working cross-functionally, Written and verbal communication skills
Nice to Have
Payment providers or logistics platforms experience
What You'll Do.
Own post-sale buyer journey
Lead third-party integrations
Collaborate with engineering
Monitor key performance indicators
Use data to drive decisions
Build product roadmap
Translate insights into requirements
Identify new opportunities
Ensure high product quality
Research competitive features
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Work with Engineering; Work with Design; Work with Marketing; Work with vendors
Communication Scope
Articulate business requirements; Articulate value
Process & Methodology
Roadmap planning, Prioritize development
Full Job Description
[https://app.ashbyhq.com/api/images/user-content/4b455c66-1bf5-4766-98dc-89e199bd868f/403104a5-e6f5-406d-854d-4b97e6deff33/image.png] ABOUT THE ROLE RB Global / IAA is seeking an experienced, customer-focused Product Manager to own the Post-Sale experience across Desktop and Mobile App within our buyer-facing digital automotive marketplace. This role is responsible for shaping and optimizing the end-to-end journey after a buyer decides to purchase—spanning checkout, vehicle payment, transportation ordering, and title document delivery preferences. You will work cross-functionally with Engineering, Design, Marketing, and third-party vendors to deliver a smooth, intuitive, and consistent post-sale experience. The ideal candidate combines strong analytical and technical skills with a deep understanding of user behavior and online commerce. This is a high-impact role shaping the strategic direction of our buyer-facing marketplace at RB Global. WHAT YOU'LL DO - Own and evolve the post-sale buyer journey across checkout, payment, transportation, and title document delivery on Desktop and Mobile App - Ensure a smooth, intuitive, and consistent UX across all post-sale flows, informed by user research and behavioral data - Lead and manage third-party integrations, including payment providers such as MoneyGram, Western Union, PayPal, and emerging digital wallets - Collaborate with engineering on API design and integration, ensuring reliable, secure, and scalable data exchange with partners - Monitor key performance indicators (checkout completion, payment success, delivery selection usage, error rates) and iterate accordingly - Use data, experimentation, and customer insights to drive product decisions - Build and execute a product roadmap aligned with RB Global growth objectives and strategy - Translate insights into clear product requirements, user stories, and backlogs; lead efforts to prioritize development team activities - Identify new opportunities that positively impa
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