The Economist Group
ProductManagerOperationsandEnablement
“Product Manager - Operations and Enablement at The Economist Group. Skills: Salesforce Administration, Revenue Operations, Business Analysis, Cross-functional Coordination, Stakeholder Management. Own and administer the Revenue Operations Slack support channel. Act as the primary point of triage for requests from Sales, Marketing, and Revenue Operations stakeholders”
What You'll Achieve.
Freeing up our UK-based product and delivery teams to focus on strategic platform development; Drive process adoption, user enablement, and continuous improvement initiatives; Ensure continuity and knowledge sharing
Industry & Context.
Troubleshooting issues; Assess, prioritise, and resolve incoming requests; Identify recurring themes in support requests; Proactively flag systemic issues or improvement opportunities; Help translate business requirements into structured system changes; Use data and platform insights to support prioritisation discussions
Work across time zones, Remote-first environment, Majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required, Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year
What They're Looking For.
Must Have
1–4 years of hands-on Salesforce administration experience, ideally within a B2B commercial environment, Demonstrable experience managing Salesforce Sales Cloud: user management, flows, validation rules, reports, and dashboards, Experience working with cross-functional stakeholders and managing inbound requests or support queues, Exposure to B2B sales processes including lead management, opportunity management, and pipeline reporting, Clear communicator with the ability to manage stakeholder expectations and triage competing priorities, Organised, detail-oriented, and comfortable working independently in a remote-first environment, Data-driven mindset with an interest in continuous improvement and operational efficiency, Comfortable working across time zones, with written communication skills in English
Nice to Have
Salesforce certifications (Administrator, Sales Cloud Consultant, or Platform App Builder), Familiarity with sales engagement or enablement tools such as Salesloft or Highspot, Prior exposure to Revenue Operations or Sales Enablement team structures, Prior exposure to b2b Global Organisations, Experience with Agile ways of working, including sprint planning and backlog management, Experience contributing to business analysis or requirements-gathering activities is advantageous
What You'll Do.
Own and administer the Revenue Operations Slack support channel
Act as the primary point of triage for requests from Sales
and Revenue Operations stakeholders
and resolve incoming requests in a timely manner
Escalate to senior team members where required
Maintain clear and consistent communication with requesters
Ensure transparency on timelines and outcomes
Identify recurring themes in support requests
Proactively flag systemic issues or improvement opportunities
Produce quarterly cadence reporting on support request trends
recurring issues and adoption gaps
Manage day-to-day Salesforce Sales Cloud administration relating to troubleshooting issues and liaising with technical teams
Maintain data quality
and platform reliability across the CRM
Gather configuration changes and enhancements in line with agreed requirements and change management processes
Document enhancements
Support the Senior Revenue Operations Manager and wider team on strategic business projects
Provide operational and analytical input
Help translate business requirements into structured system changes
Work closely with stakeholders to understand workflows and needs
Contribute to backlog refinement
requirements gathering
Use data and platform insights to support prioritisation discussions and continuous improvement initiatives
How You'll Work.
Team & Collaboration
Build working relationships with Sales, Revenue Operations, Marketing, and Technology teams across the UK and globally; Act as a reliable, responsive point of contact for CRM-related queries and operational needs; Support enablement efforts by producing clear documentation and system guidance for end users; Liaising with technical teams; Working closely with stakeholders; Cross-functional coordination
Communication Scope
Clear communicator; Manage stakeholder expectations; Maintain clear and consistent communication with requesters; Written communication skills in English
Process & Methodology
Support business-facing projects, Contribute to backlog refinement, Sprint planning
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