The Economist Group
ProductManager-OperationsandEnablement
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“Product Manager - Operations and Enablement at The Economist Group. Skills: Salesforce Administration, Revenue Operations, Business Analysis, Cross-functional Coordination, Stakeholder Management. Own and administer the Revenue Operations Slack support channel. Act as the primary point of triage for requests from Sales, Marketing, and Revenue Operations stakeholders”
What You'll Achieve.
Freeing up our UK-based product and delivery teams to focus on strategic platform development; Drive process adoption, user enablement, and continuous improvement initiatives; Ensure continuity and knowledge sharing
Industry & Context.
Troubleshooting issues; Assess, prioritise, and resolve incoming requests; Identify recurring themes in support requests; Proactively flag systemic issues or improvement opportunities; Help translate business requirements into structured system changes; Use data and platform insights to support prioritisation discussions
Work across time zones, Remote-first environment, Majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required, Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year
What They're Looking For.
Must Have
1–4 years of hands-on Salesforce administration experience, ideally within a B2B commercial environment, Demonstrable experience managing Salesforce Sales Cloud: user management, flows, validation rules, reports, and dashboards, Experience working with cross-functional stakeholders and managing inbound requests or support queues, Exposure to B2B sales processes including lead management, opportunity management, and pipeline reporting, Clear communicator with the ability to manage stakeholder expectations and triage competing priorities, Organised, detail-oriented, and comfortable working independently in a remote-first environment, Data-driven mindset with an interest in continuous improvement and operational efficiency, Comfortable working across time zones, with written communication skills in English
Nice to Have
Salesforce certifications (Administrator, Sales Cloud Consultant, or Platform App Builder), Familiarity with sales engagement or enablement tools such as Salesloft or Highspot, Prior exposure to Revenue Operations or Sales Enablement team structures, Prior exposure to b2b Global Organisations, Experience with Agile ways of working, including sprint planning and backlog management, Experience contributing to business analysis or requirements-gathering activities is advantageous
What You'll Do.
Own and administer the Revenue Operations Slack support channel
Act as the primary point of triage for requests from Sales
and Revenue Operations stakeholders
and resolve incoming requests in a timely manner
Escalate to senior team members where required
Maintain clear and consistent communication with requesters
Ensure transparency on timelines and outcomes
Identify recurring themes in support requests
Proactively flag systemic issues or improvement opportunities
Produce quarterly cadence reporting on support request trends
recurring issues and adoption gaps
Manage day-to-day Salesforce Sales Cloud administration relating to troubleshooting issues and liaising with technical teams
Maintain data quality
and platform reliability across the CRM
Gather configuration changes and enhancements in line with agreed requirements and change management processes
Document enhancements
Support the Senior Revenue Operations Manager and wider team on strategic business projects
Provide operational and analytical input
Help translate business requirements into structured system changes
Work closely with stakeholders to understand workflows and needs
Contribute to backlog refinement
requirements gathering
Use data and platform insights to support prioritisation discussions and continuous improvement initiatives
How You'll Work.
Team & Collaboration
Build working relationships with Sales, Revenue Operations, Marketing, and Technology teams across the UK and globally; Act as a reliable, responsive point of contact for CRM-related queries and operational needs; Support enablement efforts by producing clear documentation and system guidance for end users; Liaising with technical teams; Working closely with stakeholders; Cross-functional coordination
Communication Scope
Clear communicator; Manage stakeholder expectations; Maintain clear and consistent communication with requesters; Written communication skills in English
Process & Methodology
Support business-facing projects, Contribute to backlog refinement, Sprint planning
Full Job Description
Who we are We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and businesses in 170 countries through our three businesses, The Economist, Economist Enterprise and Economist Education, which uphold our global reputation for excellence and integrity. Role Overview We are seeking a Revenue Operations Systems Analyst to join our India-based team and take on the operational and administrative workload that supports our global B2B revenue technology stack. This is a hands-on, execution-focused role for a Salesforce Administrator who is eager to grow into business analysis and Revenue Operations. Reporting to the Senior Revenue Operations Manager, you will play a critical role in freeing up our UK-based product and delivery teams to focus on strategic platform development, by owning day-to-day Salesforce administration, managing the Revenue Operations Slack support channel, and supporting business-facing projects across the organisation. This role is well suited to someone with 1–4 years of Salesforce administration experience who is ready to broaden their remit into Revenue Operations and business analysis. Key Responsibilities Revenue Operations Support Channel Own and administer the Revenue Operations Slack support channel, acting as the primary point of triage for requests from Sales, Marketing, and Revenue Operations stakeholders. Assess, prioritise, and resolve incoming requests in a timely manner, escalating to senior team members where required. Maintain clear and
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