Twilio
ProductManager,L2
Neural analysis suggests this role is
optimal for Entry candidates.
“Product Manager, L2 at Twilio. Skills: Product Management, AI-driven experiences, M&A Migration, Cross-functional integration. Drive self-service goals for developers. Bring AI-driven experiences to life”
What You'll Achieve.
Drive the execution of Twilio’s Console consolidation and self-service goals; Empower the partner ecosystem; Empower the Console Assistant to map customer intent, instantly configure complex workflows, and proactively surface next steps; Establish a single, unified view of the customer console; Reduce technical debt and unify the UI; Mitigate risks during strategic consolidation; Deliver in-line, natural language troubleshooting and contextual recommendations
Industry & Context.
Strategic Problem Solving; Identify "friction points" in a user journey; Designing automated interventions to solve them
May be required to travel occasionally to participate in project or team in-person meetings
What They're Looking For.
Must Have
1-2 years of Product Management, entrepreneurial (e. g. , founder), or intensive project experience, Understanding of how developers interact with platforms, APIs, and headless architectures to build custom interfaces, Ability to manage tactical execution at the scrum level while balancing reliability and feature delivery, Proven ability to thrive at the intersection of business and technology, Demonstrated track record of using market trends and business strategy to adapt and grow products in fast-moving tech space, Understanding of how diverse, complex personas (whether they are developers, marketers, or other operators) interact with platforms to build custom workflows, A execution mindset with a passion for multidisciplinary work, Excel at taking a product from concept to reality, improving workflows through data visualization, automation, and tactical execution at the scrum level
Nice to Have
Backgrounds building data-driven platforms, AI-powered intelligence tools, or web applications are a plus, Experience using data to identify "friction points" in a user journey and designing automated interventions to solve them, Knowledge of how to design seamless transitions across different platform touchpoints
What You'll Do.
Drive self-service goals for developers
Bring AI-driven experiences to life
Shift Console to intelligent operating environment
Execute features for plain language interaction
Lead M&A customers into One Console
Manage deprecation of legacy Console systems
Partner with Engineering
friction-free customer journeys
How You'll Work.
Team & Collaboration
Partner with Engineering, Design, and Edge teams to ensure a consistent experience; Partner closely with Engineering, Design, and Edge teams to build proactive, friction-free customer journeys
Process & Methodology
Manage tactical execution at the scrum level
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join us as a Product Manager on the Console team, leading product development for the unified Console platform. About the job This position is a critical role designed to drive the execution of Twilio’s Console consolidation and self-service goals. As a Product Manager (L2) on the Console Team, you will focus on building the "One Console" experience, ensuring a unified customer model and seamless migration for acquired entities like Segment. You will play a key role in empowering developers through intelligent Console capabilities and AI-driven experiences to life. Responsibilities Intelligent Console: Drive self-service goals to allow developers to build custom interfaces on top of core console capabilities, empowering the partner ecosystem. Bring our AI-driven experiences to life: Help shift the Console from a manual configuration tool into an intelligent operating environment. You will execute on features that allow users to interact in plain language, empowering the Console Assistant to map customer intent, instantly configure complex workflows, and proactively surface next steps. M&A Portal Migration: Lead the effort to migrate M&A customers into the Twilio One
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