Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Product Management, operations
ProductManagerIII,DSPCapacityPlanning
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“Product Manager III, DSP Capacity Planning at Amazon.com Services LLC. Skills: Product strategy, Roadmap ownership, AI product strategy, Voice of DSP. Build AI product strategy. Define vision for AI”
What You'll Achieve.
Improve DSP visibility; Improve DSP experience; Drive sustainable outcomes; Optimize post-launch performance; Improve owned products
Industry & Context.
Problem-solving instincts; Sound judgment
What They're Looking For.
Must Have
5+ years end to end product delivery, Bachelor's degree or equivalent, Own/drive roadmap strategy and definition, Feature delivery and tradeoffs experience, Product manager or owner experience, Own technology products experience, Manage complex customer relationships, Use data and metrics for decisions
Nice to Have
Influence senior leadership, Build cross-functional partnerships, Experience in logistics, Experience in supply chain, Experience in marketplace, Operations-adjacent industries experience, Define and execute AI strategy, Identify AI use cases, Partner with science teams, Drive adoption of AI tools, Represent voice of customer, Represent voice of partner, Balance business objectives, Balance partner experience, Balance long-term sustainability, Problem-solving instincts, Attention to detail, Sound judgment with incomplete data
What You'll Do.
Build AI product strategy
Identify AI initiatives
Accelerate planning decisions
Eliminate manual work
Drive AI tool education
Explore AI tool extensions
Improve DSP visibility
Serve as Voice of DSP
Balance DSP realities
Represent DSP perspective
Assess DSP perspective
Engage with partner teams
Surface DSP pain points
Resolve DSP pain points
Own product strategy for Peak
Drive tools for surge events
Define tools for surge events
Ensure capacity signals reach DSPs
Ensure planning inputs reach DSPs
Ensure operational guidance reach DSPs
Own novel product experiences
Push back on misaligned expectations
Drive sustainable outcomes
Own product roadmap for DSP tech
Define partner-facing portal
Define related features
Partner with engineering teams
Partner with science teams
Drive delivery from concept
Optimize post-launch performance
Build decision infrastructure
Assess proposed changes
Route proposed changes
Action proposed changes
Own product experience for reviews
Own evaluation framework for reviews
Structure ad hoc reviews
Build scalable product capability
Own product evaluation framework
Adjust DSP delivery volume
Bring structure to decisions
Build knowledge infrastructure
Expand Learning Libraries
Improve Learning Libraries
Ensure planner access to resources
Ensure field team access
Ensure partner teams access
Measure product adoption
Measure DSP experience quality
Measure operational impact
Sharpen roadmap priorities
Improve owned products
Produce product documentation
Produce strategy documentation
Contribute to operational planning
Influence stakeholders without authority
Build alignment across teams
Drive cross-functional delivery
Communicate progress to senior managers
Surface risks to senior managers
Shape strategic direction
How You'll Work.
Team & Collaboration
Cross-functional delivery; Engineering; Science; Operations; Business development; Partner teams; Senior managers; Directors
Communication Scope
Strategy documentation; Product documentation
Process & Methodology
Roadmap strategy, Roadmap definition, Feature delivery, Product delivery
Full Job Description
Are you ready to dive into the dynamic world of logistics and make a significant impact on our delivery service partner (DSP) network? We are looking for a Product Manager to own the intersection of technology, partner experience, and operational strategy within DSP Capacity Planning. You will build the team's AI product strategy from a blank canvas, own the roadmap for DSP-facing technology, and serve as the Voice of the DSP - ensuring that the experience and sustainability of our delivery partners is a first-class consideration in every decision we make. You will lead the team's product presence during Amazon's most critical operational moment - Peak - and shape the tools and experiences that make it work for DSPs. This role requires a product leader who can drive alignment across engineering, science, operations, and business development while keeping one foot firmly in the DSP's world. Key job responsibilities - Build the AI product strategy for DSP Capacity Planning from the ground up. This team has no dedicated AI PM today. You will define the vision, establish the roadmap, and set the bar for how artificial intelligence transforms the way we plan, operate, and serve our delivery partners. Identify and prioritize AI initiatives that accelerate planning decisions, eliminate manual work, and unlock new forms of insight. Drive education and awareness across the team and proactively explore where AI-powered tools can be extended to DSPs themselves, improving their visibility into capacity expectations, performance signals, and business health. - Serve as the Voice of the DSP within the Capacity Planning team. Balance Amazon's operational needs with DSP business realities, ensuring the delivery partner perspective is identified, assessed, and represented in planning decisions, product changes, and policy updates. Engage proactively with partner teams, including Business Coaches (Amazon field leaders embedded with DSPs day-to-day), On-the-Road leaders, Fleet, and DS
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