Versaterm
public safety solutions
ProductManagerII-CommunicationsCenterAutomation
Neural analysis suggests this role is
optimal for Mid candidates.
“Product Manager II - Communications Center Automation at Versaterm. Skills: Product Management, Agile frameworks, product strategy, backlog management, feature prioritization. streamline the workflow of non-emergency and emergency phone calls with related multi-media interactions. own the delivery of detailed product strategy for a focused set of solutions”
What You'll Achieve.
improving workflows to help our customers achieve more efficient operations, better service and more just outcomes; enhance community safety and transform the future of public safety technology; ensure our products continue to lead the industry; feature adoption; customer satisfaction; churn/renewal drivers
Industry & Context.
compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy, Candidates must successfully pass a comprehensive, fingerprint-based background check, Obtaining and maintaining all required security clearances is a condition of employment
What They're Looking For.
Must Have
Bachelor’s degree in computer science, Business, or related field, A minimum of 5–7 years of experience in a Product Management role, Proven experience overseeing elements of the product development lifecycle, understanding of Agile frameworks, particularly Scrum or Kanban, Experience with tools like JIRA, Confluence, or similar, Highly effective cross-functional team collaboration skills, Exceptional writing and presentation skills, organizational skills and attention to detail
Nice to Have
Advanced degree or relevant certifications (e. g. , CSPO, SAFe PO), Experience with Aha! Product Management software, Familiarity with software engineering concepts such as APIs, databases, and cloud, Experience with Call Center software such as ACD, IVR and AI bots, Demonstrated experience using AI tools to accelerate product workflows, including requirements generation, research synthesis, and user story drafting, Familiarity with AI-native or spec-driven development (SDD) practices is a plus
What You'll Do.
streamline the workflow of non-emergency and emergency phone calls with related multi-media interactions
own the delivery of detailed product strategy for a focused set of solutions
setting feature priorities
analyzing product usage and adoption data
Define the product's vision and strategic direction
articulate the business case and customer value for each initiative or feature
Serve as the recognized subject matter expert on the product
and the competitive landscape
Translate product strategy into actionable plans
determining what to build and when to release it
Build and maintain a detailed development roadmap
Gather input from customers
internal stakeholders
and market research to shape the roadmap
Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards
Collect and curate ideas from customers
and internal stakeholders for the backlog
Prioritize features by balancing user value
and competitive differentiation
Track and evaluate product performance including feature adoption
customer satisfaction
and churn/renewal drivers
and MVPs to validate assumptions before broader launches
Perform ongoing market and competitor research
Promote the product through training
and direct customer interactions
How You'll Work.
Team & Collaboration
Collaborate internally with engineering, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team; Engage externally with customers, end-users, and partners to gather feedback and ensure the product meets real-world needs; Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards; Highly effective cross-functional team collaboration skills
Communication Scope
Exceptional writing and presentation skills
Process & Methodology
managing the backlog, setting feature priorities, Translate product strategy into actionable plans, determining what to build and when to release it, Build and maintain a detailed development roadmap
Full Job Description
The Company Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes. Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you. The Role As a Product Manager II, you help streamline the workflow of non-emergency and emergency phone calls with related multi-media interactions. Our Community Engagement and 9-1-1 systems power Communication Centers that keep communities safe. In this role, you own the delivery of detailed product strategy for a focused set of solutions, managing the backlog, setting feature priorities, and analyzing product usage and adoption data. This position is both strategic and hands-on — balancing product direction with day-to-day prioritization to ensure our products continue to lead the industry. What You Do Setting Strategy Define the product's vision and strategic direction, ensuring alignment with company objectives and customer needs. Clearly articulate the business case and customer value for each initiative or feature. Serve as the recognized subject matter expert on the product, the market, and the competitive landscape. Defining the Roadmap Translate product strategy into actionable plans, determining what to build and when to release it. Build and maintain a detailed development roadmap for internal teams and a high-level
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