Haleon
ProductManagerHRServiceDelivery
“Product Manager - HR Service Delivery at Haleon. Skills: Product Management, HR Service Delivery, ServiceNow. Provide vision and direction for HR Service Delivery solutions. Research and analyse HR technology trends”
What You'll Achieve.
Improve service efficiency; Improve service deflection; Improve service resolution outcomes
What They're Looking For.
Must Have
8-10 years of Product management experience on service or workflow platforms, understanding of HR shared services or operations, Experience defining and managing digital service catalogues, Data driven approach to service performance and outcomes
Nice to Have
Experience with ServiceNow HRSD, stakeholder engagement skills, User‑centred mindset, Ability to simplify complex service landscapes
What You'll Do.
Provide vision and direction for HR Service Delivery solutions
Research and analyse HR technology trends
Manage backlog and plan iterations
Elaborate user stories for HRSD features
Design services based on employee intent
Improve service efficiency
Partner with HR Ops to standardise offerings
Ensure service experiences are decoupled from HR systems
Support automation and AI-enabled service improvements
How You'll Work.
Team & Collaboration
Significant relationships and responsibilities outside the local team; Partner with HR Ops; Stakeholder engagement
Process & Methodology
Backlog management, Iteration planning
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