Playtech
Gaming
ProductManager-(Engagement&GamificationTools)
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“Product Manager - (Engagement & Gamification Tools) at Playtech. Skills: Product management, Engagement tools, Gamification. Own product lifecycle for engagement tools. Conduct market and behavioral research”
Industry & Context.
Solution-focused mindset
What They're Looking For.
Must Have
Strong familiarity with CRM engagement tools, Practical experience with missions, challenges, achievements, prize drops, or leaderboards, Excellent written and verbal communication skills in English, Comfortable working in Agile development environments
Nice to Have
Previous product management experience, Experience in the online casino, gaming, or entertainment industry, Familiarity with PAM/PAM+ platforms, Familiarity with CRM systems, Familiarity with enterprise promotional engines, SQL technical skills, PowerBI technical skills, Jira technical skills, Confluence technical skills, Experience creating documentation, Experience creating release notes, Experience creating operator guides, Experience creating training videos, Additional languages, Experience working with global, multicultural stakeholders
What You'll Do.
Own product lifecycle for engagement tools
Conduct market and behavioral research
Define and communicate product vision
Define and communicate product roadmap
Prioritize features and enhancements
Collaborate with engineering teams
Collaborate with design teams
Collaborate with CRM teams
Collaborate with business teams
Translate concepts into technical requirements
Create product requirements
Create success metrics
Act as bridge between stakeholders
Monitor product performance
Evaluate product performance
Analyze participation rates
Analyze segmentation outcomes
Analyze campaign usage
Iterate to improve engagement mechanics
Maintain product documentation
Contribute to innovation culture
Propose new engagement concepts
Propose gamification features
Propose player-behavior-driven ideas
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering teams; Design teams; CRM teams; Business teams; Product leadership; Business owners
Communication Scope
Product concepts; Gamification mechanics
Process & Methodology
Agile development
Full Job Description
About Playtech Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: [www.playtechpeople.com](http://www.playtechpeople.com/) and [www.playtech.com](https://www.playtech.com/) Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. Ready to level up your career? Are you passionate about building gamification and player‑engagement tools that power the future of gaming technology? Playtech’s PAM+ Product team is looking for a driven Product Manager to take ownership of our promotional engagement portfolio — including leaderboards, missions, prize drops, achievement mechanics, tournaments, and more. If you thrive in a fast‑paced, collaborative environment and want to shape tools used daily by CRM, marketing, and gaming operations teams worldwide , this is your chance to make a real impact. Your Influential Mission: You Will… * Own the full product lifecycle for engagement tools: from ideation and strategy to launch and continuous improvement, with a specific focus on gamification mechanics such as leaderboards, missions, achievements, prize drops, tournaments, challenges, and future engagement frameworks. * Conduct market and behavioural research to understand how
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