Playtech
gaming
ProductManager-(Engagement&GamificationTools)
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“Product Manager - (Engagement & Gamification Tools) at Playtech. Skills: Product lifecycle management, Gamification mechanics, Market research, Product vision and roadmap. Own product lifecycle for engagement tools. Conduct market and behavioural research”
What You'll Achieve.
drive measurable player engagement; participation; retention; reward fulfilment flows; segmentation‑based experiences; real‑time promotional triggers; help teams understand and adopt engagement tools; enhance both operator experience and player impact
Industry & Context.
analytical and data-driven; using metrics to guide decisions; solution-focused mindset
What They're Looking For.
Must Have
strong, hands-on familiarity with CRM engagement tools, promotional mechanics, gamification platforms, or loyalty systems, practical experience with tools like missions, challenges, achievements, prize drops, or leaderboards, Excel at collaborating with CRM, marketing, and promotions teams, excellent written and verbal communication skills in English, comfortable working in Agile development environments, Understand product management best practices, analytical and data-driven, proactive, structured, and solution-focused mindset, organized and enthusiastic
Nice to Have
Previous product management experience, Experience in the online casino, gaming, or entertainment industry, Familiarity with PAM/PAM+ platforms, CRM systems, or enterprise promotional engines, Technical skills such as SQL, PowerBI, Jira, or Confluence, Experience creating documentation, release notes, operator guides, or training videos, Additional languages (Estonian, Russian, Spanish, etc.), Experience working with global, multicultural stakeholders
What You'll Do.
Own product lifecycle for engagement tools
Conduct market and behavioural research
Define and communicate product vision
Prioritize features and enhancements
Collaborate cross-functionally with teams
Create and maintain product requirements
Act as bridge between stakeholders
Monitor and evaluate product performance
Ensure compliance and maintain documentation
Contribute to culture of innovation
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with engineering, design, CRM, and business teams; Work closely with developers; Act as the bridge between stakeholders; Ensuring seamless communication between CRM teams, developers, product leadership, and business owners
Communication Scope
excellent written and verbal communication skills in English; explaining product concepts; articulating gamification mechanics
Full Job Description
About Playtech Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: [www.playtechpeople.com](http://www.playtechpeople.com/) and [www.playtech.com](https://www.playtech.com/) Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. Ready to level up your career? Are you passionate about building gamification and player‑engagement tools that power the future of gaming technology? Playtech’s PAM+ Product team is looking for a driven Product Manager to take ownership of our promotional engagement portfolio — including leaderboards, missions, prize drops, achievement mechanics, tournaments, and more. If you thrive in a fast‑paced, collaborative environment and want to shape tools used daily by CRM, marketing, and gaming operations teams worldwide , this is your chance to make a real impact. Your Influential Mission: You Will… * Own the full product lifecycle for engagement tools: from ideation and strategy to launch and continuous improvement, with a specific focus on gamification mechanics such as leaderboards, missions, achievements, prize drops, tournaments, challenges, and future engagement frameworks. * Conduct market and behavioural research to understand how
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