Constructor
SaaS
ProductManager:CustomerOnboardingExperience
Neural analysis suggests this role is
optimal for Manager candidates.
“Product Manager: Customer Onboarding Experience at Constructor. Skills: Customer onboarding, Developer experience, Data integrations. Define and drive roadmap. Reduce integration time”
What You'll Achieve.
Reduce integration time; Reduce integration defects; Reduce integration escalations; Improve integration correctness; Reduce high-visibility escalations; Improve customer predictability; Reduce time-to-first-value; Improve adoption rate; Reduce defect rate; Reduce escalation volume; Improve doc findability
Industry & Context.
Reducing friction; Reducing complexity; Reducing time-to-value
What They're Looking For.
Must Have
3+ years product management experience, Technical fluency, Cross-functional collaboration track record, Comfort defining metrics, Written communication skills
Nice to Have
Experience shipping developer-facing products, Experience shipping integration-heavy products, Experience reducing time-to-value, Experience reducing integration complexity, Experience building product health dashboards
What You'll Do.
Define and drive roadmap
Reduce integration time
Reduce integration defects
Reduce integration escalations
Improve integration correctness
Reduce common failure modes
Add robust validation
Add robust diagnostics
Build validation tooling
Build debugging tooling
Empower customers self-serve
Empower SEs self-serve
Empower CS self-serve
Define support boundaries
Define capability boundaries
Reduce high-visibility escalations
Improve customer predictability
Partner with Engineering
Partner with Solutions
Partner with Product teams
Ensure capabilities ship integration-ready
Define CDX+CDI KPI stack
Report CDX+CDI KPI stack
Drive continuous improvement
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Engineering alignment; Customer Success alignment; Solutions alignment; Product teams alignment
Communication Scope
Written communication; Clear specs; Integration guides; Capability docs; Stakeholder updates
Process & Methodology
Roadmap planning
Full Job Description
ABOUT YOU You are a technically fluent, customer-obsessed PM who gets energized by removing friction from developer workflows. You have a strong instinct for what makes integrations feel fast and safe, and you know how to balance developer needs with long-term product maintainability. You bring systems thinking to SDK and tracking decisions, hold a high bar for integration correctness and reliability, and are energized by the challenge of reducing time-to-value for the teams and customers who depend on you. ABOUT US Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today. ABOUT THE POSITION As the PM for Customer Developer Experience + Customer Data Integrations, you w
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