Pico
capital markets
ProductManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Product Manager at Pico. Skills: Product Management, Technical Account Management, Sales Engineering, low-latency trading technology, market data, execution, C/C++, Linux, Python. oversee a team of three practitioners spanning Technical Account Management (TAM), Sales Engineering, and Product Management. directly own and execute a portion of the team’s highest-impact work (e. g. , key customer accounts/escalations, strategic deals/POCs, and priority product initiatives)”
What You'll Achieve.
successful revenue outcomes; customer success and adoption of the products post-sale; track objectives, adoption, and upcoming needs; ensure timely communications, workarounds, and root-cause follow-up; define success criteria; document outcomes
Industry & Context.
troubleshooting; escalation management; root-cause follow-up
Travel may be required from time to time but is not expected to be regular or frequent, role holder may occasionally need to support early/late calls across regions
What They're Looking For.
Must Have
player/coach role, technical depth, commercial judgment, ability to build scalable processes across the product lifecycle and customer lifecycle, demonstrated ability to set priorities and deliver through others, knowledge of low-latency trading technology and/or market data and execution, comfort discussing architecture, performance, and operational considerations, ability to translate between business needs and technical implementation: requirements definition, solution design, and stakeholder communication, customer-first mindset with proven ability to build trusted relationships and manage escalations professionally, Proficiency with common productivity and collaboration tools (Microsoft documentation and tracking tools such as JIRA/Confluence; CRM such as Salesforce is helpful), Programming proficiency in C/C++ and/or familiarity with Linux and performance scripting (Python/shell)
Nice to Have
Understanding of networking concepts and protocols (TCP/UDP, multicast, latency sources, packet capture/analysis), Bachelor’s degree in computer science, Engineering, or equivalent relevant experience
What You'll Do.
oversee a team of three practitioners spanning Technical Account Management (TAM)
and Product Management
directly own and execute a portion of the team’s highest-impact work (e. g.
key customer accounts/escalations
and priority product initiatives)
translating customer needs into a clear product direction
enabling successful revenue outcomes through field-facing technical support
ensuring customer success and adoption of the products post-sale
focus on 50% Technical Account Management
and growth plans for the team
Lead by example by directly owning high-impact discovery/requirements
strategic pre-sales engagements
and key customer accounts or escalations to unblock delivery
Establish regular customer health reviews and pipeline reviews with the team
run regular touchpoints (weeklyi-weekly and QBRs) to track objectives
Provide front-line technical guidance and escalation management: best practices
and coordination of fixes
Coordinate across Engineering/Production Services to resolve ensure timely communications
and root-cause follow-up
Build feedback loops between customer learnings and engineering execution (bugs
exchange-driven changes)
translate business needs into technical designs
and implementation plans (including sizing/performance guidance)
Own and execute POCs/evaluations: define success criteria
and document outcomes
Understand and explain Redline products and APIs (C/Java and related tooling) to technical audiences
Develop deep expertise across Redline products and how they fit into customers’ trading workflows
Translate customer and market inputs into clear requirements and maintain a prioritized backlog in partnership with Engineering (roadmap
How You'll Work.
Team & Collaboration
cross-functional leader; oversee a team of three practitioners spanning Technical Account Management (TAM), Sales Engineering, and Product Management; coordinate across Engineering/Production Services; Build feedback loops between customer learnings and engineering execution; coordinate resources; stakeholder communication
Communication Scope
stakeholder communication; timely communications
Process & Methodology
set clear goals, expectations, and growth plans, Establish regular customer health reviews and pipeline reviews, maintain a prioritized backlog
Full Job Description
Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo. Pico (including Redline Trading Solutions) fuels the global capital markets community by providing exceptional market data services and ultra-low latency trading technology. Redline delivers market data and order execution solutions that solve demanding latency and throughput challenges across equities, options, futures, rates, and FX—helping clients keep their trading platforms at the leading edge of performance. Job Title: Product Manager Department: Redline Product Management Role Overview: - This role is a hands-on people manager and cross-functional leader for the Redline Product Management team, operating as a true player/coach. The Manager will oversee a team of three practitioners spanning Technical Account Management (TAM), Sales Engineering, and Product Management. The role will also directly own and execute a portion of the team’s highest-impact work (e.g., key customer accounts/escalations, strategic deals/POCs, and priority product initiatives). The Manager is accountable for translating customer needs into a clear product direction, enabling successful revenue outcomes through field-facing technical support, and ensuring customer success and adoption of the products post-sale. The role requires strong technical depth, commercial judgment, and the ability to build scalable processes across the product lifecycle and customer lifecycle. Role at a glance – this role will focus on 50% Technical Account Management set clear goals, expectations, and growth plans
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