Mark43
Public Safety Software
ProductManager
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“Product Manager at Mark43. Skills: Product management, CAD platform, AI integration, Real-time data. Own roadmap and execution for CAD workflows. Partner with engineering team”
What You'll Achieve.
Improve agency response time; Improve agency coordination; Improve agency operations confidence; Gain greater situational awareness; Make faster decisions; Make informed decisions
Industry & Context.
Customer-driven decisions; Complex environments
Authorized to work in country, No visa sponsorship
What They're Looking For.
Must Have
4–7+ years experience building software products, Experience owning product areas end-to-end, Experience working closely with engineering teams, Comfort partnering cross-functionally, Communication skills with technical and non-technical audiences
Nice to Have
Experience in enterprise SaaS, Experience in real-time platforms, Experience in operationally complex environments, Experience building public safety experience, Experience or interest in AI, Experience or interest in machine learning, Experience or interest in decision-support systems, Familiarity with video streaming workflows, Familiarity with multimedia workflows, Familiarity with computer vision, Familiarity with real-time data sources, Experience using analytics to guide product decisions, Experience using experimentation to guide product decisions, Experience using operational metrics to guide product decisions
What You'll Do.
Own roadmap and execution for CAD workflows
Partner with engineering team
Deliver web-based experiences
Understand operational pain points
Translate pain points into product improvements
Define requirements for AI-driven capabilities
Define product strategy for AI-driven capabilities
Collaborate with engineering teams building video streaming
Collaborate with engineering teams building multimedia capabilities
Leverage product analytics
Leverage operational data
Prioritize investments
Improve agency performance
Collaborate with sales teams
Collaborate with implementation teams
Collaborate with go-to-market teams
Support customer adoption
Prioritize product backlog
Refine product backlog
Balance new feature development
Improve system performance
Improve system resiliency
Improve system scalability
Improve system usability
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Engineering team partnership; Sales team collaboration; Implementation team collaboration; Customer success collaboration; Go-to-market team collaboration
Communication Scope
Engage technical audiences; Engage non-technical audiences
Process & Methodology
Roadmap, Backlog prioritization
Full Job Description
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for a Product Manager to join our CAD (Computer-Aided Dispatch) team. In this role, you will help shape the systems that dispatchers and first responders depend on during critical moments. You will own and evolve key product areas within our CAD platform, driving execution from idea through launch and iteration. This is a highly execution-focused role where you will work closely with a dedicated engineering team and partner cross-functionally with design, sales, implementation, and customer success. You will play a key role in delivering intuitive, resilient, and high-performance workflows that help agencies respond faster, coordinate more effectively, and operate with confidence in high-pressure environments. As public safety operations continue to evolve, you will also help define how emerging technologies such as AI-powered decision support, real-time video streaming, and operational analytics are integrated into mission-critical workflows, helping agencies gain greater situational awareness and make faster, more informed decisions. What You'll Do If you were part of our team, here are some things you would have done last week: Owned the roadmap and execution for one or more CAD workflows such as call intake, unit recommendations, dispatch operations, real-time incident management, or situational awareness capabilities Partnered closely with your engineering team to deliver reliable
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