ProductManager

Full-Time | Remote (United States) It's the third customer call this week where someone's described the same friction — not as a feature request, not as a complaint, just as the awkward part of their Tuesday. Most PMs would file three tickets and move on. You see the pattern, write it up as a one-pager that reframes the problem, and by the time the roadmap review hits you've already lined up Engineering and Data Science on what a cleaner answer looks like. Nobody asked you to connect those dots. That's the job. You're a driver. You've shipped products real external customers use — not just internal tools. You write specs Engineering doesn't need to clarify. You sit with the people actually using the product. You anchor decisions in what's true for the customer, not what's easiest to build. Claude and ChatGPT are open while you do it — multipliers on judgment that's your own, not substitutes for it. Fixify is a Series A startup building an AI-native IT automation platform — we pair AI with human IT analysts to handle the work that used to bury IT teams. We have customers, revenue, and a clear point of view on how humans and AI work together. The product is growing, and we need a PM who can move across product areas, drive what needs driving, and own the cross-product practices that keep the team predictable. This role is dual-mandate by design. You'll drive specific roadmap projects across whichever areas need you most, and you'll own the connective tissue — feedback loops from Sales, CS, and our internal Operations team; Linear and roadmap hygiene; release readiness; and the customer-facing docs, FAQs, and release notes that ship with every release. You'll report to the VP of Product. Senior PMs own product areas; you rotate across them on the projects most in flight. If you like real ownership, real visibility, and the variety that comes from working across the whole product, let's talk. What we can do for you Real projects, real ownership, real visibility — from d