ProductManager

**Calling all innovators – find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Product Manager **About your role:** As a Product Manager in Issuer Disputes Strategy, you will define and deliver product capabilities that support dispute operations across Money Network. You will partner with business stakeholders, technology teams, operations, and third-party vendors to translate business needs into product requirements, implementation plans, and measurable outcomes. This role is important to reducing dispute-related financial losses, improving the cardholder experience, and meeting client expectations. **What you 'll do:** * Define product strategy, roadmap priorities, and business requirements for issuer disputes platforms and related operational tools * Partner with business stakeholders, engineering, operations, and third-party vendors to deliver new system implementations and enhancements to existing platforms * Create and maintain product documentation, including business requirements, process flows, user stories, acceptance criteria, and executable test plans * Analyze current disputes processes, system interactions, and operational workflows to identify gaps and define future-state solutions that reduce financial losses * Manage delivery plans, milestones, dependencies, risks, and scope changes to support predictable and successful execution * Support product lifecycle activities for prepaid dispute operations systems, including implementation, enhancement, maintenance, and change readiness * Monitor industry and