Fin
AI Customer Agent
ProductManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Product Manager at Fin. Skills: Product roadmap management, Customer research, Solution scoping, Quantitative analysis. Manage the roadmap. Capture work from inputs”
What You'll Achieve.
Ensure team is always working on impactful projects; Ship solutions to customers as early as possible; Ensure solutions have solved the problem; Own and maintain quality of product areas; Deliver world-class software in every release; Motivate people to do best work
Industry & Context.
Define and frame problems; Switch between thinking creatively and analytically
What They're Looking For.
Must Have
3+ years experience in product, Proven track record of shipping impactful products, Experience collaborating with multiple teams, Juggling several projects at once, Track record of effectively collaborating with design, Demonstrable experience of leading a team, Clearly communicate product decisions and rationale, Comfortable making decisions without consensus, Persuasive, Excellent stakeholder management, Deep experience working with qualitative customer insights, Deep experience working with quantitative customer data, Conducted user research, Conducted A/B tests, Worked closely with design researchers, Worked closely with analysts, Organized, Able to switch between thinking creatively and analytically
Nice to Have
Passionate about the end user experience
What You'll Do.
Capture work from inputs
Prioritize work for team
Know problems through research
Interact with customers
Frame problems for team
Collaborate with team on future solutions
Scope solutions to smallest coherent state
Ship solutions to customers early
Evaluate if solutions solved problem
Own and maintain product quality
Deliver world-class software
Motivate a group of people
How You'll Work.
Team & Collaboration
Collaborate with team in thinking big; Collaborate with design; Collaborate with design researchers; Collaborate with analysts
Communication Scope
Clearly communicate product decisions and rationale; Persuasive
Process & Methodology
Juggling several projects at once
Full Job Description
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? 🤔 You’ll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects You’ll deeply know the problems that you’re tackling through research and regular interaction with customers; define and frame those problems for the team You’ll collaborate with your team in thinking big, to imagining future solutions that solve these problems You’ll scope these solutions to their smallest coherent state to ship to customers as early as you can You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in beta’s and after full release. You’ll own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release. You’ll motivate a group of committed, smart people to do the best work of their careers What skills do I need? 📖 3+ years experience in product, with a proven
Applying for this Product Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Fin?
Real rants from real employees. Read before you apply.