ProductManager

Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews https://www.g2.com/products/epaypolicy/reviews.) How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard. Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them. Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future. POSITION DUTIES: - Serve as the voice of the customer within the organization, deeply understanding their insurance accounting specific problems and pain points to ensure the team is building online payment and finance products that are usable, valuable, feasible, and viable. - Lead continuous product discovery efforts, utilizing techniques such as customer interviews, prototyping, and experimentation to identify high-value opportunities and validate product-market fit. - Own and drive product strategy for the core platform so that it is ready to expand in the Carrier / Enterprise space, defining the vision, goals, and roadmap based on deep customer needs, market analysis, and business objectives. - Collaborate intensely with software engineers, design (UX), and business stakeholders to ensure a cohesive and impactful product definition and successful, timely execution of the product backlog. - Define and track key performanc