CommBank
Financial Services
ProductManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Product Manager at CommBank. Skills: Product management, Stakeholder engagement, Problem-solving, Digital platforms. Own and drive CommBiz channel. Lead customer escalations”
What You'll Achieve.
Simplify complexity; Influence stakeholders; Turn customer needs into clear, high-impact outcomes; Transform how Australia’s largest businesses bank; Simplify experiences; Drive scalable platform change; Shape CommBiz across key digital channels; Improve end-to-end customer experiences; Influence the future direction of CommBiz; Deliver seamless, secure and scalable digital experiences; Lift customer experience; Lift operational efficiency; Lift risk outcomes at scale; Shape end-to-end processes; Translate real customer pain points into meaningful improvements; Improve how thousands of Australian businesses run, grow and succeed; Enhance customer experience; Improve operational efficiency; Improve risk outcomes; Remove friction; Enable scalable platform transformation; Drive fast, data-led decision making; Close customer experience gaps; Evolve the operating model; Drive decisions and deliver outcomes; Ensure seamless day-to-day platform operations; Deliver outcomes; Matters
Industry & Context.
Structured problem-solving capability; Diagnose issues; Uncover root causes; Implement pragmatic, sustainable solutions; Translate complex problems into executable initiatives; Resolve complex customer and platform issues
What They're Looking For.
Must Have
Proven experience as a Product, Channel, Change, Risk or Compliance Manager, Hands-on experience working with digital platforms, Structured problem-solving capability, Communicate with clarity and impact, Live the CommBank risk mindset
Nice to Have
Ideally within financial services, Grasp of product lifecycle management, governance and controls, Deep knowledge of CommBiz channels and associated services, Delivering change that materially improves customer and colleague experiences, Excel at stakeholder engagement and influence, Diagnose issues, uncover root causes and implement pragmatic, sustainable solutions, High attention to detail, Proactive, outcomes-focused mindset, Passion for continuous improvement, Confidence to challenge the status quo constructively, Balance innovation with control, Embedding governance, risk and compliance considerations into product and change decisions
What You'll Do.
Own and drive CommBiz channel
Lead customer escalations
Deliver high-impact cross-domain initiatives
Act as Subject Matter Expert
Translate complex business processes
Define and prioritise roadmap
Enhance customer experience
Improve operational efficiency
Improve risk outcomes
Lead continuous improvement
Enable scalable platform transformation
Monitor platform performance
Identify opportunities
Drive data-led decision making
Translate complex problems
Close customer experience gaps
Evolve operating model
Influence and align stakeholders
Balance customer and business needs
Remove delivery blockers
Ensure seamless platform operations
Operate within Agile (PACE)
Deliver outcomes through scrum practices
Coordinated incident response
How You'll Work.
Team & Collaboration
Partner closely with senior stakeholders; Partner across product, digital, technology, risk and compliance; Connect teams and platforms
Communication Scope
Excellent written and verbal skills; Communicate with clarity and impact
Process & Methodology
Product lifecycle management, Agile (PACE), Scrum practices, OKR tracking
Full Job Description
* **We’re** offering a high-impact Product Manager role shaping CommBiz across key digital channels for large enterprise customers * **You have** the expertise to simplify complexity, influence stakeholders, and turn customer needs into clear, high-impact outcomes * **Together we** will transform how Australia’s largest businesses bank by simplifying experiences and driving scalable platform change **Do work that matters** : This role sits at the intersection of product, technology and our largest business customers, shaping how CommBiz delivers connected experiences across CommBiz Web, CommBiz Mobile, the CommBank App and NetBank. CommBiz is CommBank’s core digital banking platform for large and institutional customers, supporting complex needs such as payments, cash management and servicing at scale. As a business‑facing Product Manager, you will be a key subject matter expert for the Group’s CommBiz platform, leading cross‑crew initiatives that span channels, systems and domains, and translating complex customer and business needs into clear product outcomes. The impact of this role is both strategic and visible. You’ll partner closely with senior stakeholders across Large Business Banking, technology and operations, supporting high‑value customer engagements and resolving complex, high‑impact customer queries. By connecting teams and platforms, you’ll help simplify complexity, improve end‑to‑end customer experiences and influence the future direction of CommBiz for Australia’s largest businesses. **See yourself in our team:** Within Business Banking, the Digital Business Banking Domain sits at the heart of how our SME and corporate customers manage their businesses with CommBank. The Domain owns and evolves our core digital channels, CommBiz Web, CommBiz Mobile, the CommBank App and NetBank, transforming how customers pay, transact, manage cash flow and interact with the bank every day. Positioned at the intersection of customers, technology and operations, this
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