CommBank

Financial Services

ProductManager

Darwin, Australia; Casuarina, Australia; Australia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Product Manager at CommBank. Skills: Product management, Stakeholder engagement, Problem-solving, Digital platforms. Own and drive CommBiz channel. Lead customer escalations”

What You'll Achieve.

Simplify complexity; Influence stakeholders; Turn customer needs into clear, high-impact outcomes; Transform how Australia’s largest businesses bank; Simplify experiences; Drive scalable platform change; Shape CommBiz across key digital channels; Improve end-to-end customer experiences; Influence the future direction of CommBiz; Deliver seamless, secure and scalable digital experiences; Lift customer experience; Lift operational efficiency; Lift risk outcomes at scale; Shape end-to-end processes; Translate real customer pain points into meaningful improvements; Improve how thousands of Australian businesses run, grow and succeed; Enhance customer experience; Improve operational efficiency; Improve risk outcomes; Remove friction; Enable scalable platform transformation; Drive fast, data-led decision making; Close customer experience gaps; Evolve the operating model; Drive decisions and deliver outcomes; Ensure seamless day-to-day platform operations; Deliver outcomes; Matters

Industry & Context.

Financial Services
Problems you'll solve

Structured problem-solving capability; Diagnose issues; Uncover root causes; Implement pragmatic, sustainable solutions; Translate complex problems into executable initiatives; Resolve complex customer and platform issues

What They're Looking For.

Must Have

Proven experience as a Product, Channel, Change, Risk or Compliance Manager, Hands-on experience working with digital platforms, Structured problem-solving capability, Communicate with clarity and impact, Live the CommBank risk mindset

Nice to Have

Ideally within financial services, Grasp of product lifecycle management, governance and controls, Deep knowledge of CommBiz channels and associated services, Delivering change that materially improves customer and colleague experiences, Excel at stakeholder engagement and influence, Diagnose issues, uncover root causes and implement pragmatic, sustainable solutions, High attention to detail, Proactive, outcomes-focused mindset, Passion for continuous improvement, Confidence to challenge the status quo constructively, Balance innovation with control, Embedding governance, risk and compliance considerations into product and change decisions

What You'll Do.

Own and drive CommBiz channel

Lead customer escalations

Deliver high-impact cross-domain initiatives

Act as Subject Matter Expert

Translate complex business processes

Define and prioritise roadmap

Enhance customer experience

Improve operational efficiency

Improve risk outcomes

Lead continuous improvement

Enable scalable platform transformation

Monitor platform performance

Identify opportunities

Drive data-led decision making

Translate complex problems

Close customer experience gaps

Evolve operating model

Influence and align stakeholders

Balance customer and business needs

Remove delivery blockers

Ensure seamless platform operations

Operate within Agile (PACE)

Deliver outcomes through scrum practices

Coordinated incident response

How You'll Work.

Team & Collaboration

Partner closely with senior stakeholders; Partner across product, digital, technology, risk and compliance; Connect teams and platforms

Communication Scope

Excellent written and verbal skills; Communicate with clarity and impact

Process & Methodology

Product lifecycle management, Agile (PACE), Scrum practices, OKR tracking

Full Job Description

* **We’re** offering a high-impact Product Manager role shaping CommBiz across key digital channels for large enterprise customers * **You have** the expertise to simplify complexity, influence stakeholders, and turn customer needs into clear, high-impact outcomes * **Together we** will transform how Australia’s largest businesses bank by simplifying experiences and driving scalable platform change **Do work that matters** : This role sits at the intersection of product, technology and our largest business customers, shaping how CommBiz delivers connected experiences across CommBiz Web, CommBiz Mobile, the CommBank App and NetBank. CommBiz is CommBank’s core digital banking platform for large and institutional customers, supporting complex needs such as payments, cash management and servicing at scale. As a business‑facing Product Manager, you will be a key subject matter expert for the Group’s CommBiz platform, leading cross‑crew initiatives that span channels, systems and domains, and translating complex customer and business needs into clear product outcomes. The impact of this role is both strategic and visible. You’ll partner closely with senior stakeholders across Large Business Banking, technology and operations, supporting high‑value customer engagements and resolving complex, high‑impact customer queries. By connecting teams and platforms, you’ll help simplify complexity, improve end‑to‑end customer experiences and influence the future direction of CommBiz for Australia’s largest businesses. **See yourself in our team:** Within Business Banking, the Digital Business Banking Domain sits at the heart of how our SME and corporate customers manage their businesses with CommBank. The Domain owns and evolves our core digital channels, CommBiz Web, CommBiz Mobile, the CommBank App and NetBank, transforming how customers pay, transact, manage cash flow and interact with the bank every day. Positioned at the intersection of customers, technology and operations, this

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