Net2Phone
Communications
ProductManager(AI)
Neural analysis suggests this role is
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“Product Manager (AI) at Net2Phone. Skills: AI Product Management, SaaS Product Management, Communications Platform. Define UContact AI roadmap. Own AI Agent product vision”
What You'll Achieve.
Ship products that move business; Deliver seamless user experience; Focus on adoption; Focus on conversion; Focus on retention
Industry & Context.
Make hard calls on scope; Drive clarity
What They're Looking For.
Must Have
4+ years product management, 2+ years AI/ML products, B2B SaaS background, Technical fluency (APIs, LLMs), Define product scope, Write clear requirements, Hold teams accountable, Work with distributed teams, Presenting to executives
Nice to Have
CCaaS platforms experience, LLM-based products familiarity, Spanish language skills, Voice AI experience, Conversational AI experience, Contact center operations background, BPO industry background
What You'll Do.
Define UContact AI roadmap
Own AI Agent product vision
Coordinate with engineering teams
Prioritize inbound/outbound features
Scope development milestones
Establish definitions of done
Collaborate on foundational work
Own Huddle AI Studio roadmap
Drive Settings AI Assistant
Manage bundle packaging
Deliver post-summary webhooks
Translate AI capabilities
Define key success metrics
Present product strategy
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partnering with engineering; Partnering with design; Partnering with leadership; Collaborate with co-POs; Work with distributed teams
Communication Scope
Presenting to executives; Defending product decisions
Process & Methodology
Roadmap planning, Scope definition, Milestone prioritization
Full Job Description
## Description We're looking for a Product Manager who lives at the intersection of AI and communications — someone who can take complex AI capabilities and turn them into products that real businesses actually use and pay for. You'll own the AI product roadmap across two of our most strategic platforms: UContact — our CCaaS platform serving BPOs, collections companies, and enterprise contact centers across LATAM. You'll define and deliver native AI Agent capabilities (inbound + outbound) directly inside UContact. Unite — our UCaaS platform. You'll drive AI features including Huddle AI Studio, Settings AI Assistant, Coach integration, and post-summary webhooks. This is not a "manage the backlog" role. You'll be driving direction, making hard calls on scope, and partnering closely with engineering, design, and leadership to ship products that move the business. ## What You'll Do UContact AI Define the roadmap for the native AI Agent in UContact, starting with outbound scenarios (collections, BPO campaigns, and proactive outreach). Own the product vision: a native AI Agent embedded directly into the UContact flow builder, operating on a point-and-click, no-code basis. Coordinate with the UContact engineering team (Uruguay) and the AI Agent team (US/Israel) to deliver a seamless, integrated user experience. Prioritize inbound vs. outbound features, scope development milestones, and establish clear definitions of done (DoD). Collaborate with Karina and Santiago (UContact co-POs) on core foundational work, including password management, user impersonation, and provisioning. Unite AI Own the Huddle AI Studio roadmap, enabling customer-configurable AI analysis profiles for meetings. Drive the Settings AI Assistant from initial scoping through final delivery, partnering closely with engineering on an MCP-first approach. Manage the packaging and tier positioning for the Coach + Huddle AI Studio bundle. Deliver post-summary webhooks in close collaboration with the engineering
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