Northern Trust

Financial Services

ProductLead,ClientDigitalExperience

$165–288k Chicago, Illinois, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Product Lead, Client Digital Experience at Northern Trust. Skills: Product strategy, Digital client experience, Asset servicing. Define digital client experience vision. Own digital product strategy”

Industry & Context.

Financial Services
Problems you'll solve

Data-driven decisions; Client feedback analysis

What They're Looking For.

Must Have

10+ years product management experience, Bachelor's degree or equivalent experience, Experience shaping digital client journeys, Experience with modern product practices, Understanding of investment management applications, Knowledge of institutional client needs, Experience managing third party vendors

Nice to Have

Experience in financial services, Experience in asset management, Experience in asset servicing

What You'll Do.

Define digital client experience vision

Own digital product strategy

Align priorities and roadmaps

Translate business goals into plans

Identify client needs and opportunities

Clarify problems before solutions

Use data to inform priorities

Create executive alignment materials

How You'll Work.

Team & Collaboration

Product management teams; Digital teams; User experience teams; Technology teams; Business teams; Cross-functional teams

Communication Scope

Executive alignment; Stakeholder engagement

Process & Methodology

Agile, Scrum, Kanban, Roadmap planning

Full Job Description

**_About Northern Trust:_** Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. **Senior Product Manager, Digital Client Experience** The Senior Product Manager, Digital Client Experience, is a senior individual contributor within Asset Servicing responsible for shaping digital product strategy and the client experience across platforms, products, channels, and client segments for institutional asset managers and asset owners. This role works across product management, digital, user experience, technology, and business teams to align priorities and deliver a more integrated client experience for institutional clients. **Responsibilities** * Define and communicate a clear digital client experience vision for institutional asset managers and asset owners. * Own digital product strategy across Asset Servicing platforms, products, channels, and client segments. * Partner across product management, digital, user experience, technology, and business teams to align priorities and roadmaps across the client journey. * Translate business goals, client needs, and constraints into decision frameworks and prioritized plans. * Identify client needs, cross platform opportunities, and points of differentiation across products, channels, and client segments. * Clarify problems before solutions are defined, ensuring stakeholders are aligned on priorities and tradeoffs. * Use data, research, client feedback, and market insight to inform priorities and enhance the client experience. * Creat

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