ProductIntern

WHO WE ARE Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. THE ROLE As a Product/Ops Intern on the Heidi Comms team, you'll be forward deployed with our UK customers. You'll own the relationship end-to-end: setting practices up, running their day-to-day, capturing what they need, and feeding it back to the central Heidi Comms product team so we can build it. You sit at the seam between the customer and the product. This suits someone curious, hands-on, and comfortable wearing multiple hats. You won't be stuck in one lane. WHAT YOU’LL DO Forward deployed with customers - Manage a portfolio of Heidi Comms customers across the UK as their main point of contact. - Set them up. Configure their voice agents, design their workflows around how a UK practice actually runs, get them live. - Run point on the day-to-day. Triage issues, troubleshoot, keep them moving. - Spend time inside practices. Understand how the product lands with receptionists, practice managers, and patients. Building for customers - Translate customer requests into product specs. Where it's small, ship it yourself with the engineering team. - Build bespoke configurations and workflows for individual practices, then work out which ones should become core product. - Surface patterns back to the centr