Tarro
Restaurant Technology
ProductImplementationSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Product Implementation Specialist at Tarro. Skills: Menu content accuracy, Bilingual support, Process mastery. Ensure concise and accurate menu content. Support clients, agents, and customers”
What You'll Achieve.
Ensure menus are accurate; Ensure menus are detailed; Support seamless order-taking
Industry & Context.
Root cause analysis; Problem-solving; Critical thinking
What They're Looking For.
Must Have
Bilingual (Mandarin & English), Literacy in Mandarin and English, Advanced proficiency in Excel/Google Sheets, Comfortable using CRM/case management tools, 50+ WPM typing speed, 95% typing accuracy
Nice to Have
Experience in tech support role, Experience with case management tools, Experience in product/program implementation, Experience with process setup for stakeholders, Prior experience in restaurant industry, Prior startup environment experience, Leadership or mentoring experience
What You'll Do.
Ensure concise and accurate menu content
Rapidly learn complex tools and workflows
Support menu operations
Adapt to fast-changing priorities
Deliver high-quality results
Identify root causes of menu-related issues
Implement efficient solutions
Maintain meticulous attention to detail
Handle large datasets
Provide bilingual support
Support communication
Support documentation
How You'll Work.
Team & Collaboration
Collaborate with peers; Collaborate with managers; Collaborate with cross-functional teams; Share insights; Problem-solve; Achieve shared goals
Communication Scope
Bilingual communication
Full Job Description
About Us: Here at Tarro, we build products that empower small brick-and-mortar restaurants by liberating them from the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2024. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! What We’re Looking For: As we continue to grow, Tarro is seeking a Product Implementation Specialist to join our team. This role sits at the heart of our menu operations, ensuring that our restaurant partners’ menus are accurate, detailed, and always ready to support seamless order-taking experiences for both customers and voice platform agents. The Product Implementation team is responsible for maintaining menu qua
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